SpaceX · 5 months ago
Sr. IT Operations Engineer
Hawthorne, CA
Full-time
Onsite
Senior Level
$125K/yr - $175K/yr
5+ years expSpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. As a Sr. IT Operations Engineer, you will lead the design, execution, and continuous improvement of SpaceX’s corporate ITSM, incident, change, and monitoring practices, while contributing to the foundation of SpaceX’s enterprise systems strategy. You will own high-visibility incidents, mentor peers, and drive data-driven improvements to enhance service reliability across the IT organization.
Advanced MaterialsAerospaceManufacturingNational SecuritySpace Travel
No H1B
U.S. Citizen Only
Responsibilities
Lead incident response—coordinating multi‑disciplinary teams, ensuring rapid mitigation, root‑cause determination, and executive communications
Govern the change‑management program: refine risk‑assessment criteria, approve complex changes, and enforce post‑implementation reviews
Architect and optimize monitoring and observability strategy across on‑prem, cloud, and SaaS services; standardize alerting, service level objectives, and dashboards
Develop, automate, and maintain trusted Power BI datasets and reports that surface operational KPIs, trends, and capacity forecasts
Analyze operational data to detect systemic issues; champion corrective and preventive actions with service owners
Integrate ITSM, CMDB (configuration management database), automation, and monitoring platforms to streamline workflows and eliminate manual steps
Mentor junior engineers, promote best practices, and present monthly operational performance reviews to leadership
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, or Engineering
5+ years in IT operations, site-reliability, or infrastructure engineering
3+ years administering or developing ITSM workflows and metrics (Jira SM, ServiceNow, etc.)
This position is based in Cape Canaveral, FL or Hawthorne, CA and requires being onsite - remote work not considered
Must be able to work extended hours and/or weekends as needed to meet major milestones
Must be able to travel - up to 10% work week travel may be required to other sites
Ability to pass Air Force background checks for Cape Canaveral and Vandenberg
Preferred
Deep knowledge of ITIL frameworks, with proven ownership of incident, change, and problem management programs
Demonstrated success managing high-severity incidents in mission-critical environments
Advanced SQL and/or Python skills for building automated analytics pipelines; strong Power BI/Tableau dashboard design
Experience integrating monitoring stacks (Grafana, Prometheus, Datadog, Splunk) with ITSM and notification systems
Background in Lean/Six Sigma, value-stream mapping, or other continuous-improvement methodologies
Excellent executive-level communication and stakeholder-management abilities
Benefits
Long-term incentives, in the form of company stock, stock options, or long-term cash awards
Potential discretionary bonuses
Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
Comprehensive medical, vision, and dental coverage
401(k) retirement plan
Short and long-term disability insurance
Life insurance
Paid parental leave
Various other discounts and perks
3 weeks of paid vacation
10 or more paid holidays per year
Paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law
Company
SpaceX
SpaceX is an aviation and aerospace company that designs, manufactures, and launches rockets and spacecraft.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$11.78BKey Investors
Korea Investment PartnersIntesa SanpaoloAndreessen Horowitz
2025-12-12Secondary Market
2025-09-10Secondary Market
2025-08-13Secondary Market· $10M
Leadership Team
Bret Johnsen
CFO
Charles Kuehmann
VP Materials Engineering
Recent News
2026-01-09
2026-01-07
Company data provided by crunchbase