Groma · 5 months ago
Regional Maintenance Director
Boston, MA
Full-time
Onsite
Director/Executive
7+ years expGroma is a company that blends real estate and technology to create a new asset class, making ownership accessible to a diverse range of investors. They are seeking a Director of Maintenance & Logistics to develop a maintenance logistics network for their real estate portfolio, ensuring efficient operations and enhancing resident satisfaction.
Information TechnologyReal EstateReal Estate Investment
Responsibilities
Direct, mentor, and develop a high-performing regional team of maintenance supervisors and technicians
Establish performance metrics and conduct regular evaluations, providing impactful coaching and fostering a culture of continuous improvement
Develop and implement comprehensive training programs to enhance team skills and capabilities
Optimize staffing models and resource allocation across the portfolio to ensure maximum efficiency and responsiveness
Develop and execute preventative and reactive maintenance strategies across a multi-family portfolio
Oversee the prioritization and management of work orders, ensuring timely completion, quality standards, and optimal resource deployment
Implement robust inspection protocols to proactively identify and address maintenance needs across all properties
Leverage property management software and data analytics to track performance, identify trends, and drive operational efficiencies
Identify, qualify, and manage a network of preferred external vendors for specialized maintenance services
Negotiate high-value contracts, ensuring favorable terms, quality assurance, and compliance with all safety and regulatory standards
Conduct regular quality assurance reviews of vendors, addressing any issues and fostering strong, mutually beneficial relationships
Oversee the resolution of complex resident maintenance issues, ensuring timely, professional, and satisfactory outcomes
Develop and implement communication strategies to keep residents informed about maintenance schedules and significant updates
Champion initiatives that enhance overall resident satisfaction through superior maintenance service delivery
Lead the planning, coordination, and execution of significant maintenance projects, including those up to $15,000 in value, and potentially larger strategic initiatives
Develop detailed project plans, manage budgets, timelines, and resources, ensuring successful and timely completion
Collaborate with cross-functional teams on capital improvement projects and property upgrades
Establish and enforce robust safety protocols and compliance standards across all maintenance operations, adhering to local, state, and federal regulations
Oversee safety training programs and promote a strong safety culture throughout the regional team
Ensure accurate record-keeping of safety inspections, incidents, and preventative maintenance activities
Develop, manage, and adhere to comprehensive regional maintenance budgets
Implement cost-control measures and identify opportunities for efficiency improvements in maintenance expenditures
Provide detailed financial reporting and analysis to senior leadership
Qualification
Required
7-10 years of progressive experience in residential maintenance management, with a strong background overseeing a portfolio of 500+ units
Minimum of 3-5 years of experience in a leadership role overseeing multiple teams or properties (e.g., Regional Manager, Senior Maintenance Manager)
Demonstrated ability to manage complex operations and multiple competing priorities in a fast-paced environment
Extensive knowledge of all aspects of residential building systems, including HVAC, plumbing, electrical, carpentry, and general construction
Proven track record in strategic project management, including budget and timeline oversight
Exceptional leadership, team-building, and interpersonal skills, with the ability to inspire and motivate a large, diverse team
Superior communication and negotiation skills, capable of interacting effectively with residents, vendors, and senior leadership
Proficiency with property management software (e.g., Yardi, AppFolio, RealPage) and strong analytical skills
In-depth knowledge of Massachusetts building codes, safety regulations, and housing laws
Highly adaptable and flexible, with the ability to respond to business needs, including potential off-hours support or emergency response
Proficient in Google Suite and eager to adopt new technologies to enhance operational efficiency
Must be comfortable driving throughout the Greater Boston area to support regional operations
A valid driver's license, a clean driving record, and proof of insurance are required
Preferred
Bachelor's degree in a related field preferred; equivalent experience will be considered
Relevant certifications (e.g., HVAC, CPO) are a plus
Benefits
Medical, dental, and vision insurance
401(k) with company match
Paid time off
5% 401k match
High-quality health and dental insurance plans
Fully covered commuter passes for bus, subway, boat, or commuter rail
Competitive paid time off policy
Competitive compensation package
13 official company holidays
1 floating holiday
Company
Groma
Groma is a vertically integrated real estate investment, development and management company
11-50 employees
H1B Sponsorship
Groma has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Early StageTotal Funding
$50.29MKey Investors
Castle Island Ventures
2023-06-05Series Unknown· $1M
2023-01-30Series A· $20M
2022-02-12Series A· $29.29M
Leadership Team
Grant Fishman
Founder & Head of Property Operations
Recent News
BostonGlobe.com
2025-03-03
2023-05-24
Company data provided by crunchbase