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CACI International Inc · 5 months ago

Client Requirements Analyst

US MD Annapolis Junction

Full-time

Onsite

Entry, Mid Level

$71K/yr - $149K/yr

2+ years exp

CACI International Inc is a leading company dedicated to ensuring the safety of our nation. They are seeking a Client Requirements Analyst to facilitate the collection and definition of client requirements, provide expert advice, and recommend best practices to improve processes.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

Responsibilities

Facilitate the process of collecting and defining client requirements

Provide advice and recommendations on process best practices

Perform analysis on business or systems processes to identify and implement improvements

Collaborate with clients to understand and define their needs, and develop and recommend solutions

Interact and communicate effectively with end-users, management, vendors, and IT personnel

Produce functional design specifications based on user requirements

Maintain a deep knowledge of COTS applications (e.g., SAP, Oracle, Momentum)

Configure and design functional solutions (e.g., reports, interfaces, workflows, extensions) for specific applications and third-party systems

Respond to system issues and perform first-level corrective maintenance

Enter and maintain issues via a problem tracking tool

Follow and uphold current Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs)

Respond to complicated user questions and escalate complex issues within the team

Monitor the health and status of current systems and prepare routine metrics and system availability reports

Assist in orienting, training, assigning, and checking the work of lower-level employees

Provide advice, guidance, and direction to other technical help desk technicians

Interact with the Government regarding Systems Engineering technical considerations and resolve associated problems, issues, or conflicts

Serve as the first line of communication to the customer CSC team, ensuring timely and concise operational awareness

Troubleshoot data flow, network, software, and hardware issues

Provide customer follow-up to ensure questions are answered and collect feedback for continuous improvement

Qualification

TS/SCI with PolygraphCOTS applicationsIntelligence Community toolsOperational experienceProblem-solvingCommunication skillsTeam collaboration

Required

An active NSA TS/SCI with Poly

Two (2) years of demonstrated hands-on experience with AEA or Intelligence Community (IC) tools and capabilities

High school diploma or equivalent

Preferred

Bachelor's degree from an accredited university

Understanding of product workflows in an operational setting

Operational experience as an analyst

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

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At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees