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NEOGOV · 5 months ago

Service Development - Planning Specialist I/II/Senior

Stockton, CA

Full-time

Onsite

Mid, Senior Level

$47K/yr - $91K/yr

1+ years exp

NEOGOV is seeking a Service Development - Planning Specialist I/II/Senior to support transit planning and service development efforts. The role involves conducting research studies, analyzing transit data, and participating in public outreach to enhance service efficiency and stakeholder satisfaction.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Performs or assists in performing routine to moderately difficult research studies and prepares reports and recommendations on a wide variety of transit issues, including bus routes, schedule times, route transfer points, bus stop locations, bus shelter and bench locations, route modifications, route timetables, and schedule enhancements

Designs and develops bus schedules, route folders, bus stop signs, verbal bus announcements, onboard bus information signs, and destination signs; develop route maps; and times potential routes for review with Transportation department staff

Conducts field studies and investigations to evaluate ridership, traffic movement, and other issues applicable to the evaluation of routes, schedules, and route coverage issues; assists in or performs performance analyses, including on-time performance, ridership, and other operational metrics; prepares a variety of written reports, commentaries, and correspondence applicable to assigned studies and analyses

Performs data collection, review, and analysis by conducting route service demographic ridership and schedule adherence studies, modifying services levels after reviewing ride check data, and maintaining historical scheduling adherence data. Monitor System-wide ridership by analyzing peak periods, determining if buses can handle an overload or discontinue if a route is underused, and investigating complaints of buses being tardy or overloaded

Supports the Director in preparing a response to Unmet Transit Needs (UTN) comments gathered by the Metropolitan Planning Organization (MPO)

Performs data validation for annual National Transit Database (NTD) reporting and auditing

Reports ridership information on a quarterly and annual basis for the American Public Transportation Association (APTA)

At the direction of the Director, prepares and coordinates all necessary information for service implementations, and communicate it to the Operations, Maintenance, and Facilities departments to support effective planning and execution

Collects, maintains, updates, and analyzes demographic, ridership, traffic movement, route timing, operations, and other data required for planning, scheduling and system performance assessment functions

Develops, collects and tabulates surveys for agency-wide decision making, public hearings, etc

Monitors, validates, and analyzes ridership. For NTD reporting, maintain department databases, such as the Automatic Passenger Counter database and the ride check database

Works with the agency’s CAD/AVL system to support service planning activities, including service changes and implementations; develop expertise in the system to assist with related analysis, coordination, and communication

Prepares maps, graphs, charts, and other visual aids to illustrate the results of analyses and studies; prepares multi-media presentations for use in making civic, educational, and regional planning presentations on transit issues

Conducts difficult to complex studies to identify service and operational deficiencies and evaluate service coverage issues; assesses route and service additions and modifications to address identified needs and presents recommendations to management; assists or participates in the development of transit planning policies and procedures

Answers questions and provides information to a wide variety of stakeholders in person, by telephone, and in writing; provides information to other transit agencies and governmental oversight groups regarding service linkages and connections

Assists in or conducts public outreach and public hearings and assists in or plays a key role in required processes to identify and plan for responses to unmet transit needs; assists in or plays a key role in the drafting of updates to RTD's Long- and Short-Range Transit Plans, the Transportation Improvement Programs, Title VI Program and other related plans and programs

Assists the Director preparing Title VI Program updates, including gathering ridership, demographic data, agency information, etc

Represents RTD in public hearings and meetings in a variety of public forums

Prepares a variety of reports, correspondence and records

Assists with the preparation of the Departmental Budget

Presents information, proposals, and/or recommendations clearly, logically, and persuasively, including at public meetings

Represents RTD at meetings and with local partners

Performs other incidental and related duties as required and assigned

Qualification

Transportation planningData analysisPublic outreachMicrosoft Excel advancedStatistical analysisResearch methodsCustomer serviceBusiness communicationRegulationsOrganizational skillsPresentation skillsProblem-solving skills

Required

Graduation from an accredited two-year or four-year college or university with major coursework in urban planning, transportation planning, or a closely related field; and planning experience; or an equivalent combination of training and experience. One (1) additional year of the required experience may be substituted for each year (30 semester hours) of the required education

Graduation from an accredited four-year college or university with major coursework in urban planning, transportation planning, or a closely related field; and three to five years of progressively responsible urban or transportation planning experience, at least two of which were at the level of Planning Specialist I; or an equivalent combination of training and experience. One (1) additional year of the required experience may be substituted for each year (30 semester hours) of the required education

Graduation from an accredited four-year college or university with major coursework in urban planning, transportation planning, or a closely related field; and five to seven years of progressively responsible urban or transportation planning experience, at least two of which were at the level of Planning Specialist II; or an equivalent combination of training and experience. One (1) additional year of the required experience may be substituted for each year (30 semester hours) of the required education

Ability to learn and apply theory, principles, practices, procedures, and information sources of transportation planning

Ability to learn and apply methods and procedures used in the development and analysis of planning information

Ability to learn and apply Economic, environmental and/or social concepts applicable to the transportation planning process

Local, state, and federal law and regulations governing the provision of public transit services

Community trends and market analysis techniques

Statistical analyses techniques and formula relevant to the planning process

Microsoft Excel advanced level

Methods and techniques of developing, coordinating, and implementing public involvement and outreach processes on complex and/or politically sensitive transit issues

Basic principles and procedures of record keeping

Customer service principles and practices

Research methods and analysis techniques

Excellent organizational and presentation skills

Principles and practices of sound business communication

Microsoft Office Suite, including Word, Excel, Access, and PowerPoint

English usage, spelling, grammar and punctuation

Policies and procedures of the assigned department

Ability to learn and apply Federal Transit Administration (FTA) regulations and circulars relevant to transit planning and operations

Perform difficult and complex technical research and analysis of planning issues or problems, evaluate alternatives, and recommend or adopt effective courses of action

Understand, interpret, explain, and apply local, regional, state and federal law, regulations, policies, procedures and standards, and planning principles and practices to specialized and diverse planning processes

Ability to learn and understand planning principles and practices to design routes and schedules

Present ideas and requirements clearly and persuasively, orally and in writing, to diverse, internal and external technical and non-technical audiences

Read and understand budgets, contracts, grant applications, board resolutions, etc. and assist in the preparation of board reports, board resolutions, including fiscal impacts, Title VI analyses, environmental analyses, maps, charts, visual aids, etc

Instruct others in work procedures and practices

Define issues, analyze problems, evaluate alternatives, and develop sound, independent conclusions, and recommendations in accordance with laws, regulations, rules, and policies to remedy or improve service quality, efficiency, and effectiveness

Interpret RTD personnel policies and procedures and applicable local, state, and federal legislation

Operate a computer using word processing and other business software

Organize and maintain office and specialized confidential files and records

Communicate clearly and effectively, orally and in writing

Understand and follow oral and written instructions

Prepare clear, concise, and comprehensive correspondence, technical documents, reports, studies, and other written materials

Exercise sound, expert independent judgment within general policy guidelines

Establish and maintain effective customer-focused working relationships with all levels of RTD management, employees, employee organizations and their representatives, other governmental officials, community groups, and the public

Strong problem-solving skills