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Cvent · 4 months ago

Vice President/Senior Director, Customer Strategy & Transformation

McLean, VA

Full-time

Onsite

Mid, Senior Level, Lead/Staff

15+ years exp

Cvent is a leading meetings, events, and hospitality technology provider, transforming the industry through innovative technology. The Vice President/Senior Director of Customer Strategy & Transformation will formulate business strategy, enhance customer engagement, and drive operational excellence by leading cross-functional projects to improve business performance.

FinanceFinancial ExchangesFinancial Services

No H1B

Responsibilities

Spearhead cross-functional efforts to maximize revenue growth, drive operational excellence and customer satisfaction such as verticalized GTM motion and refine product integrations capability

Formulate and refine strategic framework for growth over 5 years; conduct deep financial and operational analysis of customer base

Understand customer needs and manage a portfolio of AI powered initiatives to improve the customer experience that results in increased NPS and ARR

Contribute to development of annual corporate priorities, prepare materials and analysis for board meetings and executive off-sites

Conduct market research to determine impact of AI, research business trends, changing macro dynamics, leading practices to improve business strategy & operations

Build and manage a portfolio of cross-functional strategic projects; formulate, define and prioritize projects based on business needs

Establish scalable dashboards and reporting mechanisms for key business metrics

Build and lead a high performing strategy and business operations team; mentor talent and foster a culture of analytical rigor and measurable impact

Qualification

B2B SaaS expertiseStrategic planningFinancial modelingCross-functional leadershipSaaS metrics knowledgeAI-powered analyticsMarket researchAnalytical skillsProcess re-designMBAEquivalentInterpersonal communicationTeam mentoringProject management

Required

15+ years of experience in strategy, or management consulting preferably within high-growth SaaS, enterprise software companies or top tier consulting companies

Proven track record of shaping and executing company-wide strategies and delivering cross-functional initiatives

Deep knowledge of SaaS metrics (i.e., CAC, LTV, ARR/NRR, Churn, etc.)

Must be a well-balanced leader who can roll up their sleeves and focus on the detail while also grasping and supporting the big picture

Strong analytical and financial modeling skills; have previously built complex excel models to drive business decisions

Strong ability to compile, analyze and present data, including experience with AI-powered analytics tools, to inform strategic decision-making

Exceptional written and interpersonal communication skills. Able to interact effortlessly with senior leaders, junior team members, and outside professional advisors, with the ability to calibrate based on the audience