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Texas Facilities Commission · 5 months ago

FY 25-97 Incident Monitoring Analyst

Austin, TX

Full-time

Onsite

New Grad, Entry Level

$61K/yr - $85K/yr

The Texas Facilities Commission is seeking Incident Monitoring Analysts to work in their 24/7 Incident Monitoring Center. The role involves utilizing event tracking and system management tools to monitor, troubleshoot, and document system events related to critical agency systems, ensuring minimal downtime and effective coordination with technical teams.

ConstructionFacilities Support ServicesFacility Management

No H1B

Responsibilities

Monitors event tracking and system management tools to identify and respond to real-time alerts affecting critical systems

Track and assess weather conditions to preemptively address potential disruptions to agency operations

Monitors local news and emergency alerts to identify risks impacting agency facilities and personnel

Respond to incidents based on predefined Standard Operating Procedures (SOPs) and escalate issues as necessary

Perform minor troubleshooting tasks

Assist in the preparation of reports

Utilizes event tracking and system management tools to document events and provide vital system awareness to agency leadership

Utilize workorder management system and contact lists to promptly escalate unresolved issues to appropriate technical teams

Assist in developing policies and procedures

Must be able to work flexible hours during a legislative session and as needed

Performs other job duties as assigned

Qualification

Incident DetectionCybersecurity Incident ResponseNetwork Security MonitoringEvent Tracking ToolsSystem Management ToolsReport DevelopmentAnalytical SkillsPolicy InterpretationCommunication SkillsProblem-SolvingTeamwork

Required

Graduation from a standard senior high school or completion of GED is required

Must possess the ability to attest to and maintain the security or integrity of the state's critical infrastructure requirement to be considered for hire and to maintain employment

Technical Skills: Proficiency in using computers and applicable software

Analytical Skills: Ability to gather, assemble, correlate, and analyze facts

Problem-Solving: Capability to devise solutions to problems

Communication: Excellent communication and interpersonal skills

Report Development: Ability to develop and interpret reports

Policy Interpretation: Ability to read, evaluate, and interpret policies and procedures

Teamwork: Ability to work independently and as part of a team

Ability to pass a background check

Driver License is required to operate a State Vehicle

Ability to provide excellent customer service

Work is performed in a secure, climate-controlled office environment

The role requires sustained attention to detail and the ability to manage multiple tasks simultaneously

Regular interaction with team members and other departments to coordinate monitoring activities and issue resolution

Preferred

Graduation from an accredited college or university with major course work in any one of the following areas is preferred: Computer Science, Data Science, Cybersecurity, Security Management, or Network Administration

In lieu of a degree, equivalent practical experience with incident detection, Cybersecurity Incident response, or Network Security Monitoring is preferred

Certified Incident Handler (GCIH) preferred but not required