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Cvent · 5 months ago

Vice President/Senior Director, Customer Strategy & Transformation

Tysons Corner, Virginia

Full-time

Onsite

Lead/Staff

15+ years exp

Cvent is a leading meetings, events, and hospitality technology provider, transforming the industry through innovative technology. They are seeking a Vice President/Senior Director of Customer Strategy & Transformation to formulate business strategy, drive operational excellence, and lead cross-functional projects to improve business performance.

FinanceFinancial ExchangesFinancial Services

H1B Sponsor Likely

Responsibilities

Spearhead cross-functional efforts to maximize revenue growth, drive operational excellence and customer satisfaction such as verticalized GTM motion and refine product integrations capability

Formulate and refine strategic framework for growth over 5 years; conduct deep financial and operational analysis of customer base

Understand customer needs and manage a portfolio of AI powered initiatives to improve the customer experience that results in increased NPS and ARR

Contribute to development of annual corporate priorities, prepare materials and analysis for board meetings and executive off-sites

Conduct market research to determine impact of AI, research business trends, changing macro dynamics, leading practices to improve business strategy & operations

Build and manage a portfolio of cross-functional strategic projects; formulate, define and prioritize projects based on business needs

Establish scalable dashboards and reporting mechanisms for key business metrics

Build and lead a high performing strategy and business operations team; mentor talent and foster a culture of analytical rigor and measurable impact

Qualification

B2B SaaS expertiseStrategic planningFinancial modelingCross-functional leadershipSaaS metrics knowledgeAI-powered analyticsAnalytical skillsProcess re-designMarket researchAutomation knowledgeEquivalentInterpersonal communicationProject managementTeam mentoring

Required

15+ years of experience in strategy, or management consulting preferably within high-growth SaaS, enterprise software companies or top tier consulting companies

Proven track record of shaping and executing company-wide strategies and delivering cross-functional initiatives

Deep knowledge of SaaS metrics (i.e., CAC, LTV, ARR/NRR, Churn, etc.)

Must be a well-balanced leader who can roll up their sleeves and focus on the detail while also grasping and supporting the big picture

Strong analytical and financial modeling skills; have previously built complex excel models to drive business decisions

Strong ability to compile, analyze and present data, including experience with AI-powered analytics tools, to inform strategic decision-making

Exceptional written and interpersonal communication skills. Able to interact effortlessly with senior leaders, junior team members, and outside professional advisors, with the ability to calibrate based on the audience

Preferred

Prior experience or knowledge of process re-design, business application implementation and automation is welcome

MBA or equivalent experience preferred

Company

Cvent

Glassdoor3.8

Join #CventNation! www.cvent.com/careers What We Do: Cvent is a global market-leading meetings, events, & hospitality technology provider.

Founded in 1999

Sydney, New South Wales, AUS

1001-5000 employees

https://ey.cvent.com/events/ey-foundry/event-summary-1da29c256933470b9b6e1baaf996fba2.aspx

H1B Sponsorship

Cvent has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (24)

2024 (44)

2023 (32)

2022 (39)

2021 (65)

2020 (55)