ServiceRocket · 5 months ago
Technology Consultant
United States
Full-time
Remote
Mid Level
3+ years expServiceRocket is a global tech-enabled services company headquartered in Palo Alto, California, committed to being a reliable partner in growth. The Technology Consultant role involves designing, developing, and implementing high-quality solutions, facilitating customer discussions, and providing guidance based on best practices to enhance customer relationships.
ConsultingEnterprise SoftwareProfessional ServicesSaaSSoftwareTraining
No H1B
Responsibilities
Design, develop, and implement high-quality solutions, including architectural system design
Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements
Provide experienced guidance, feedback, and recommendations to customers based on established best practices
Support the roll-out, adoption, and scaling of provided solutions for customers
Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship
Advice on internal tools and processes as a senior member of the technical team
Promote yourself as a subject matter expert and valued member of the community
Assist with proposal development and statement of work definitions
Engage with potential customers on sales calls as a technical resource, advising on product solutions
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Mathematics, or related technical disciplines
3+ years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or similar position
Proven track record in implementing solutions, including installations, upgrades, migrations, workshops, integrations, and training for Atlassian products (Jira, Confluence, Bitbucket, etc)
A successful history in customer engagement and demonstrated exceptional consulting and influencing skills
Excellent analytical skills with the ability to take a holistic view across a range of domains
Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions
Excellent communication skills, including workshop facilitation, written and verbal communication
Experience with Agile development methodologies
Proficiency in technical skills such as command line (preferably Unix), SQL, script development, software configuration, and other related technical skills
Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc)
Familiarity with ITIL and ITSM principles
Experienced in UAT testing and test use-case development
Knowledge of cloud technologies
Benefits
Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
Stock options: you have the opportunity to participate in the ownership of the company.
Health insurance: we support you and your family–your well-being matters.
Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
Career pathways program: you can grow horizontally, vertically, or any way you want.
Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.
Company
ServiceRocket
ServiceRocket is trusted by thousands of enterprises, helping them get the most out of their software and transforming their businesses.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Rob Castaneda
Founder/CEO
Joy Mbanugo, J.D., MAcc.
Chief Financial Officer
Recent News
MarketScreener
2025-06-21
2025-06-21
Company data provided by crunchbase