Alma Lasers North America · 5 months ago
Project Manager Customer Onboarding
Buffalo Grove, IL
Full-time
Onsite
Mid Level
$85K/yr - $95K/yr
3+ years expAlma Lasers is seeking a detail-oriented Project Manager – Customer Onboarding to oversee and optimize the end-to-end scheduling process for their customers. This role involves coordinating with various teams to ensure smooth order delivery and a positive customer experience, while also analyzing workflows for efficiency improvements.
BeautyElectronicsManufacturingMedicalMedical Device
No H1B
Responsibilities
Lead the planning, coordination, and execution of customer onboarding projects from order receipt to completion of customer training
Work closely with customer service, operations, sales, and field/service teams to align scheduling needs and priorities
Analyze and optimize current scheduling workflows to improve efficiency and reduce missed or delayed appointments/schedules
Track key performance metrics (e.g., scheduling lead time, customer satisfaction, completion rates)
Act as the main point of contact for scheduling escalations and conflict resolution
Use scheduling tools and project management platforms (e.g., Salesforce, Microsoft Project, ServiceNow, Asana, etc.) to manage workflows
Communicate clearly with internal stakeholders and customers regarding timelines, changes, and expectations
Document and maintain SOPs for scheduling processes
Qualification
Required
Lead the planning, coordination, and execution of customer onboarding projects from order receipt to completion of customer training
Work closely with customer service, operations, sales, and field/service teams to align scheduling needs and priorities
Analyze and optimize current scheduling workflows to improve efficiency and reduce missed or delayed appointments/schedules
Track key performance metrics (e.g., scheduling lead time, customer satisfaction, completion rates)
Act as the main point of contact for scheduling escalations and conflict resolution
Use scheduling tools and project management platforms (e.g., Salesforce, Microsoft Project, ServiceNow, Asana, etc.) to manage workflows
Communicate clearly with internal stakeholders and customers regarding timelines, changes, and expectations
Document and maintain SOPs for scheduling processes
Proven experience in project management, operations, or customer scheduling
Strong organizational and multitasking skills, with excellent attention to detail
Ability to manage competing priorities and deadlines in a fast-paced environment
Familiarity with scheduling software and tools
Excellent communication and interpersonal skills
Associate's degree in, or equivalent experience
3+ years of scheduling experience in a fast-paced environment
3+ years of experience in working directly with customers
Microsoft Applications (MS Office, Excel, PowerPoint, and Outlook)
Excellent organizational skills
Ability to multitask
This position has no direct reports but assists in mentoring peers and other departments as needed
This job operates in a professional office environment
This position requires 10% travel as needed
Documentation showing eligibility to work in the United States will be required
Preferred
SAP and Salesforce experience, preferred
Company
Alma Lasers North America
Alma, Inc.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Alan Greer
Chief Financial Officer
Recent News
2025-08-13
Company data provided by crunchbase