Club Quarters Hotels ยท 5 months ago
IT Systems Support Manager
Stamford, CT, USA
Full-time
Onsite
Mid Level
$80K/yr - $110K/yr
3+ years expClub Quarters Hotels is seeking a highly motivated and proactive IT Systems Support Manager to join their IT team. The role involves managing and resolving IT challenges while providing crucial support to teams and guests across their hotel portfolio in the US and UK.
Business TravelHospitalityHotelTravel
Responsibilities
Provide comprehensive IT support and maintenance for all systems and personnel
Configure, maintain, and troubleshoot systems for employees and guests, addressing both day-to-day and ongoing issues
Perform installations, configurations, and upgrade tasks
Keep systems current with software upgrades, new functionalities, and programs
Assist employees with device problems and requests, both remotely and locally
Manage incidents through the internal ticketing system, escalating to third-party vendors as needed
Assist senior management in the ongoing assessment and upgrading of IT systems
Provide analytical support, including generating status reports for management
Complete special projects aimed at improving systems
Some domestic travel is required
Perform other responsibilities as assigned by the IT Director or VP of IT
Qualification
Required
3+ years of related IT experience and/or training in equivalent areas; or an equivalent combination of education and experience
Excellent time management skills
Ability to read, analyze, and interpret standard IT information
Capable of presenting technical information to both management and non-IT personnel clearly and effectively
Proficiency with Microsoft Product lines, including Windows Server, Windows Desktop, MS Office, and Office 365
Experience with Apple OS Devices
Strong understanding of Active Directory and Azure AD
Familiarity with automated inventory and patch management systems
Experience with networking protocols and components (switches and routers)
Knowledge of cabling (copper and fiber) and wireless technologies
Proficiency in firewall configuration (SonicWall experience is a plus)
Preferred
A Bachelor's degree (B.A.) in Information Technology or a related field is a plus
Experience supporting hospitality systems is a plus
Benefits
Competitive Salary
Yearly bonus based on personal achievements
Medical, dental, and vision insurance
Paid time off (i.e. vacations, sick leave)
Hotel discounts and complimentary stays
401K
Company
Club Quarters Hotels
Club Quarters Hotels is a boutique hotel that provides hospitality services for business travelers.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
J
John Paul Nichols
CEO/President
Joseph Turano
Chief Operating Officer
Recent News
2026-01-11
2025-01-16
Company data provided by crunchbase