Odessa Marriott Hotel & Conference Center ยท 5 months ago
Concierge Attendant
Odessa, TX
Full-time
Onsite
New Grad, Entry LevelOdessa Marriott Hotel & Conference Center is seeking a Concierge Attendant to enhance the guest experience by maintaining cleanliness and providing excellent customer service in the M CLUB. The role involves welcoming guests, monitoring the lounge area, and ensuring a positive atmosphere while handling various guest needs and requests.
Hospitality
Responsibilities
Be incredibly friendly, customer focused, love to smile and radiate a positive and accommodating attitude while interacting with customers
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation
Monitor club lounge for seating availability, service, safety, and wellbeing of guests
Complete opening and closing duties. Maintain cleanliness and condition of bar, bar unit, tables, and other tools
Prepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies
Forecast additional meal requirements and communicate special requests to the kitchen
Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required
Secure liquors, beers, wines, coolers, cabinets, and storage areas
Document pertinent information in department logbook. Report accidents, injuries, and unsafe work conditions to manager
Ensure the lounge area is clean and free of trash at all times
Provides a professional image at all times through appearance and dress
Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction
Communicate effectively with guests as well as team members
Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities
Be familiar with all local attractions/activities to respond to guest inquiries accurately
Provides guests with information about attractions, facilities, services, and activities in or outside the property
Organizes special functions as directed by management
Resolve guest complaints and make appropriate management and co-workers aware of the action or situation
Keep work area neat and organized. Ensure all supplies are available including, photocopies
Maintain guest confidentiality at all times
Assists in handling emergencies in order to protect our guest and associates, and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status
Responsible for knowing and abiding by all department standards, and Marriott Standards
Qualification
Required
High School Graduate or General Education Degree (GED): or Work Equivalent
Computer skills required
Good understanding of the English language
Provide excellent customer service and maintain a professional demeanor
Exert physical effort in lifting/transporting at least 25 pounds
Push/pull carts and other equipment up to 100 pounds
Endure various physical movements throughout the work areas
Knowledge of the local area
Satisfactorily communicate with guests, management and co-workers to their understanding
Must be able to stand and exert well-paced mobility for up to 8-hours in length
Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays
Preferred
Familiarity with Microsoft Office preferred
Experience with hotel systems is preferred
Company
Odessa Marriott Hotel & Conference Center
West Texas' newest and largest hotel and conference center.
Founded in 2019Odessa, TX, US
51-200 employees
H1B Sponsorship
Odessa Marriott Hotel & Conference Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (3)
2022 (1)
2021 (7)
Funding
Current Stage
Growth StageCompany data provided by crunchbase