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5 Senses Hospitality Management · 5 months ago

Assistant General Manager - The Nobleman Hotel

Fort Worth, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

5 Senses Hospitality Management is dedicated to providing exceptional hospitality experiences through genuine acts of service. The Assistant General Manager will support the General Manager in leading the team, ensuring operational excellence, and enhancing guest experiences while maintaining compliance with brand standards.

Hospitality

Responsibilities

In conjunction with the GM and by example lead the team to provide the guests and each other with professional, efficient, courteous and genuine hospitality

Responsible for the overall direction, coordination, leadership and communication to the operating departments reporting to you

Ensure the security, cleanliness, preventative maintenance and safety are completed to the property specific best practices and Brand standards

Ensure the effective communication to team members and guests of information needed to enhance their experience

Work with the GM to execute the annual planning process which includes the sales and marketing plan, operating budget, capital expenditures and human capital plan

Understand and assist the GM in monthly forecasting and P&L management

Ensure departments directly reporting to you are executing to their budgeted revenue and expense plans

Ensure compliance to all best practice operating policies and procedures in accordance with property specific and Brand standards

Ability to step into any role in the operations departments as needed to ensure guest and team satisfaction

Monitor Brand Service Scores daily and take the appropriate action to ensure scores are communicated to the team and maintained above the Brand average

Empower your team to manage all guest concerns appropriately and to the guest’s satisfaction; provide coaching to ensure that business objectives are taken into consideration

Hold your direct reports and yourself accountable for providing informal and formal feedback to all team members in alignment with the performance development policy and procedure

Require your team department leaders to identify and develop team members that have the desire and skills to promote to the next level; support these efforts personally

In conjunction with the GM execute a Manager on Duty program to ensure the highest level of leadership exists at all times for guests and team members

Ensures team attends all mandatory meetings and timely completes all required training