Altus Community Healthcare · 5 months ago
Patient Advocate
Beaumont, TX
Full-time
Onsite
Entry Level
1+ years expAltus Community Healthcare is seeking a Patient Advocate to perform various administrative functions within the facility. The role involves greeting and directing patients, collecting necessary patient information, ensuring accurate medical records, and providing exceptional customer service while acting as a patient advocate.
Health CareHospital
Responsibilities
Greets and directs patients within the facility
Contact the nursing staff for emergency medical needs and address/answer any questions or concerns
Interview patients, family, or other responsible parties at registration to obtain necessary account information- identifying or biographical information (identification and insurance cards)
Offers exceptional customer service
Collect patient liable amounts- copays, deductibles, coinsurance, and/or issue promissory notes as needed
Ensure charts are prepped prior to office appointment and are completed and accurate
Process patient charts according to paper workflow and established policies/procedures. Produce paperwork on each patient for distribution to appropriate departments while aligning pertinent documents for establishing the patients’ medical record and financial file
Work with insurance authorization and referrals to ensure insurance benefits have been verified
Ensure all necessary signatures are obtained for treatment, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties
Explain policies regarding services, charges, insurance billing, and payment of account
Pre-register and register patients
Prepare daily deposits and reports to maintain the integrity of the cash drawer
Acts as a patient advocate
Maintains a professional appearance- i.e. uniform and appropriate grooming, as well as maintaining composure under high pressure situations
Perform other related clerical duties such as photocopying, faxing, filing and scanning
Help to check dates on expiable, i.e. chemicals, equipment, etc
Maintains and keeps up to date with established hospital/departmental policies and procedures
Maintains confidentiality of patient and hospital related business
Develops and maintains an effective working relationship with patients, families, visitors and other Center employees
Documents concisely, precisely and accurately on all records or documents as indicated by policy
Above mentioned are done 95% of the time
Marginal Duties: Other duties as assigned done 5% of the time
Qualification
Required
Possession of a high school diploma or equivalent (GED) and 6 months to 1 year of relevant experience and/or training, or equivalent combination of education and experience
Have Medical Assistant Certificate
Possession of strong organizational skills
Excellent verbal and written communication skills
Possess exceptional interpersonal communication skills
Ability to work independently on assigned tasks as well as to accept direction on given assignments
Able to work collectively with the administrative team associates
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before patients, visitors, or employees of organization
Ability to communicate in a high-pressure environment
Ability to apply concepts of basic algebra and geometry
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to constantly sit, walk, stand, and/or lift
Ability to frequently utilize full range of motion, including crouching, stooping, reaching, bending and twisting
Ability to frequently lift, pull, push with assistance approximately 25 pounds
Ability to see, hear and distinguish color
Ability to prioritize and handle multiple tasks
Ability to function independently without constant supervision
Company
Altus Community Healthcare
Located in Houston, Texas, Altus Community Healthcare's mission is to serve our neighborhood and surrounding areas with the highest standards of medical care and compassion.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jason Lisovicz
President & Chief Patient Experience Officer
Recent News
2024-12-28
Company data provided by crunchbase