ElevenLabs · 5 months ago
Customer Success - United States - Enterprise
New York
Full-time
Onsite
Mid Level
3+ years expElevenLabs is a pioneering research and product company focused on Audio AI, enabling users to create human-like speech applications. They are seeking a Customer Success professional to manage enterprise accounts, develop a Customer Success playbook, and enhance client relationships to drive success and satisfaction with their voice technology products.
Artificial Intelligence (AI)Content CreatorsDeveloper APIsFoundational AIGenerative AI
Responsibilities
Manage an enterprise book of business of about 20 accounts
Partner on the development of ElevenLabs’ Customer Success playbook that helps us scale to $500M+ in ARR supporting 1,000s of enterprises
Build and maintain strong relationships with your clients to drive their success
Play a key role in onboarding clients and defining the best practices across the world
Measure and improve customer satisfaction & experience
Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion
Own your NRR + customer health KPIs and track them against the company goals
Qualification
Required
3-7 years of previous experience in Customer Success in a SaaS, fast-paced organization
A strong scalability and customer excellence mindset
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale
Benefits
Flexible time off: We trust you to balance rest with the high-energy demands of an early-stage startup.
Coworking: If you’re not located near one of our main hubs, we offer a monthly coworking stipend.
Learning & development: Annual discretionary stipend towards professional development.
Social travel: Annual discretionary stipend to meet up with colleagues each year, however you choose.
Annual company offsite: We bring the entire company together at a new location every year.
Company
ElevenLabs
ElevenLabs is an AI company that offers tools for speech synthesis, voice cloning, dubbing, and audio generation.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$281MKey Investors
Matthew McConaugheyNVIDIADisney Accelerator
2025-11-11Undisclosed
2025-09-23Corporate Round
2025-01-24Series C· $180M
Leadership Team
Mati Staniszewski
Co-Founder
Piotr Dabkowski
Co-Founder
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