Example · 5 months ago
Senior Security Engineer
Chicago
Full-time
Onsite
Senior LevelExample is a company that operates a 24x7x365 Security Operations Center, and they are seeking a Senior Security Engineer to join their Managed Security Services team. The role involves analyzing and responding to security threats, managing VPNs, and serving as an escalation point for critical client issues while mentoring team members.
AdvertisingBrand MarketingMarketingPublic Relations
Responsibilities
Responsible for initial triage of incoming client issues. Address basic MSS and support-based client configuration issues and alerts. Will also handle the most complex issues and alerts escalated to them by SOC Technicians, and SOC Engineer I and II employees
Analyze and respond to security threats from various security platforms and technologies
Support, troubleshoot, configure, manage, and upgrade FW, NIDPS, UTM, VPN, WAF and a wide variety of other security products
Perform network troubleshooting to isolate and diagnose common network problems, using strong TCP/IP networking skills
Respond to inbound requests via phone and other electronic means for technical assistance with managed devices
Respond in a timely manner (within documented SLA) to configuration, maintenance, incident management, and other requests
Document actions in ticketing system to effectively communicate information internally and to customers
Respond to needs and questions of customers concerning their access to network resources through their managed device
Adhere to established MSS policies, procedures, and security practices
Resolve problems independently and understand escalation procedures
May be dispatched to customer sites to assist and/or facilitate repair or installation of supported products
Perform technical account management duties for specific strategic clients
Responsible for major MSS client environmental changes including upgrades
Create custom documentation for internal and external needs
Responsible for mentoring and training of SOC Interns, SOC Technicians, SOC Engineer I and SOC Engineer II employees
Attend vendor-specific meetings and conferences for business and professional development
Responsible for testing and configuring new products and technologies
Assist with designing and documenting work processes within the SOC
Perform other duties as assigned
Qualification
Required
Technical knowledge on a number of security technologies
Experience in analyzing and responding to security threats from various security platforms and technologies
Ability to support, troubleshoot, configure, manage, and upgrade FW, NIDPS, UTM, VPN, WAF and a wide variety of other security products
Strong TCP/IP networking skills for network troubleshooting
Experience in responding to inbound requests for technical assistance with managed devices
Ability to respond in a timely manner to configuration, maintenance, incident management, and other requests
Experience in documenting actions in a ticketing system
Ability to respond to customer needs and questions concerning their access to network resources
Adherence to established MSS policies, procedures, and security practices
Ability to resolve problems independently and understand escalation procedures
Experience in performing technical account management duties for specific strategic clients
Ability to create custom documentation for internal and external needs
Experience in mentoring and training of SOC Interns, SOC Technicians, SOC Engineer I and SOC Engineer II employees
Willingness to attend vendor-specific meetings and conferences for business and professional development
Experience in testing and configuring new products and technologies
Ability to assist with designing and documenting work processes within the SOC
Company
Example
Example provides advertising, branding and strategy, design, marketing, promotions, and public relations services.
Founded in 2016
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase