Apply on Employer Site

IBC Bank · 5 months ago

Retail Manager Trainee

Purcell, OK

Full-time

Onsite

New Grad, Entry Level

IBC Bank is dedicated to the growth and success of its employees, customers, and communities, embodying a customer-centric philosophy. They are seeking a Retail Manager Trainee responsible for providing excellent customer service and supporting branch growth through various sales and community engagement activities.

BankingFinancial ServicesInsuranceMortgageVenture Capital

Responsibilities

Maintain branch sales performance expectations

Assist in employee development through role plays and observation - implement IBC Mission

Establish and meet individual goals

Provide customer service

Organize blitzing, presentations and call campaigns

Maintain customer portfolio

Provide branch numbers at manager meetings

Facilitate branch meeting and/or huddles

Assist with teller supervisor duties - overrides (teller and sales overrides, ending day, card wizard

Establish community involvement

Understand and meet compliance expectations (exceptions, branch checklists)

Assist in hiring and termination process

Assist with trainings

Maintain and supervise time and attendance

Other duties as assigned

Qualification

Customer service experienceMicrosoft OfficeTime ManagementCritical thinkingService orientationSolution orientationLearning strategiesBasic math skillsSocial perceptivenessCoachingEffective communicationAdaptabilityMentoringConflict management

Required

High School diploma or GED equivalent

Effective English verbal and written communication skills

Computer literate and have working knowledge of Microsoft Office

Service oriented; actively looking for ways to help others

Solution Oriented with self-starter motivation

Time Management and Organizational Skills

Critical thinking ability to make decisions and act with urgency

Ability to meet performance standards and deadlines

Learning Strategies

Basic math skills

Speaking

Social Perceptiveness

Able to work weekend schedule

Able to concentrate and focus on detail

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work

Bringing others together and trying to reconcile differences

Adapt quickly to changes not only themselves but also be able to provide guidance to the staff

Able to coach, counsel, motivate employees towards performance goals and create team environment

Create an ethical, non-discriminatory and safe work environment; establish effective communication lines/methods; identify and solve employee problems; be able to manage conflict