Customer Support Representative - Albuquerque jobs in United States
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Fidelity Bank ยท 5 months ago

Customer Support Representative - Albuquerque

positionAlbuquerque, NM
timeFull-time
remoteHybrid
seniorityEntry Level
date1+ years exp

Fidelity Bank is seeking Customer Support Representatives, also known as Financial Customer Associates, in their Albuquerque site. This full-time role focuses on assisting customers with their financial needs, including 401k account inquiries and withdrawals, while providing outstanding customer service and communication. The position offers training and opportunities for career advancement within the financial services industry.

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Responsibilities

Help customers feel more confident, make clearer decisions, and achieve their own financial dreams
Assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources
Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate
Continue taking customer calls to develop and hone your skills in the subsequent months
Celebrate achievements as you progress through the program
Provide outstanding customer service and communication via voice or digital channels

Qualification

Customer service experienceEffective communicationListening skillsTechnology troubleshootingEmpathyAdaptabilitySelf-motivatedTeamwork

Required

Ability to establish rapport and relationships through effective communication
Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers
Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)
Proficiency in navigating and troubleshooting basic technology issues or systems
Handle a variety of situations and conversations driving towards a resolution suitable for all
Self-motivated teammate with strong social skills who brings energy and passion to the team
Minimum 1 year of customer service experience
High School diploma or GED required

Company

Fidelity Bank

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Fidelity Bank is a commercial bank providing services financial sercvices.
dateFounded in 1974
location
Atlanta, Georgia, USA
people-size1001-5000 employees
web-link
http://www.LionBank.com

Funding

Current Stage
Late Stage
Total Funding
unknown
2018-12-17Acquired
2014-09-01Private Equity
Company data provided by crunchbase