Sparrow · 4 hours ago
Leave Specialist
United States
Full-time
Remote
Entry, Mid Level
$22.25/hr - $27.50/hr
2+ years expSparrow is a high-tech employee leave management solution company dedicated to simplifying the leave process for employees and employers. As a Leave Specialist, you will manage leave of absence cases from start to finish, ensuring compliance with various leave policies while maintaining communication with employees and internal teams.
Employee BenefitsHuman ResourcesProductivity ToolsSaaSSoftware
Responsibilities
Manage a portfolio of leave of absences, short-term and long-term leaves, from inception to completion for employees in the US and Canada across multiple companies using established Leave of Absence processes
Maintain ongoing knowledge of State, Federal, and an array of Company leave policies, including FMLA and ADA, short-term and long-term disability plans. You’ll be responsible for ensuring employees are aware of their responsibilities and reviewing eligibility, certification, and benefits
Communicate directly with third parties when necessary, preserving the confidentiality of employee medical documentation and files
Interface and collaborate comfortably with a variety of key stakeholders to maintain relationships, including employees, HR, payroll teams, managers, HR Business Partners, through various methods of communication (phone, email)
Maintain complete and accurate internal records of leave requests and documentation of best practices
Partner with our internal payroll teams to ensure employees are paid accurately and on time. Includes building, analyzing, and communicating clear payroll information to employees and HR teams
Partner with our internal claims management team to file and manage claim filings with states and private disability insurance providers
Use a combination of tools to manage, communicate and update all stages of a leave
Work with the Customer Experience department to ensure a consistent level of service, utilizing resources and adapting to process improvements to enhance employee and employer experiences. Maintain key metrics, including Service Level Agreements and Customer Satisfaction
Actively participate in team meetings providing feedback, solutions and suggestions
Qualification
Required
Manage a portfolio of leave of absences, short-term and long-term leaves, from inception to completion for employees in the US and Canada across multiple companies using established Leave of Absence processes
Maintain ongoing knowledge of State, Federal, and an array of Company leave policies, including FMLA and ADA, short-term and long-term disability plans
Communicate directly with third parties when necessary, preserving the confidentiality of employee medical documentation and files
Interface and collaborate comfortably with a variety of key stakeholders to maintain relationships, including employees, HR, payroll teams, managers, HR Business Partners, through various methods of communication (phone, email)
Maintain complete and accurate internal records of leave requests and documentation of best practices
Partner with our internal payroll teams to ensure employees are paid accurately and on time
Partner with our internal claims management team to file and manage claim filings with states and private disability insurance providers
Use a combination of tools to manage, communicate and update all stages of a leave
Work with the Customer Experience department to ensure a consistent level of service, utilizing resources and adapting to process improvements to enhance employee and employer experiences
Maintain key metrics, including Service Level Agreements and Customer Satisfaction
Actively participate in team meetings providing feedback, solutions and suggestions
Strong collaboration and communication skills that allow you to interact comfortably with internal cross-functional teams, and customers
Excel in active listening, empathy, and approachability
Be comfortable moving between multiple tasks in a quick succession
Be adaptable to process and product improvements in a growing start-up
Able to utilize resources to identify answers to common employee or employer questions about the leave process
Maintains internal systems and processes
Demonstrates strong customer service skills
Understand and interpret basic payroll calculations with the ability to break down these calculations in an easy to understand manner
Collect and share product feedback that you receive during customer interactions
Evaluate our impact throughout the lifecycle of each leave
Implement process improvements to resolve inefficiencies and address customer pain points
Provide and seek negative and positive specific feedback to your peers, supporting your team's growth and development
Superior organization skills and detail-oriented
Outstanding verbal and written communication skills
People person with a remarkable degree of empathy and interpersonal intuition
More than 2 years of client-facing experience where relationship-building is valued
Learner's mindset. Highly self-directed, adaptable, and up for feedback and implementation in a fast paced, always changing environment
Proactive. You're always anticipating what might come next and how better to support the Leave Specialist team
Systems-oriented. Always thinking of how you can improve processes to make the team even more efficient
Trustworthy. You act with discretion and can be trusted to handle confidential information appropriately
Relentlessly Optimistic. You believe in and work for the possibility of change and are unyielded by uncertainty and roadblocks
Empathetic. You lead with empathy, and understand each situation from our customers perspective and approach with compassion
Company
Sparrow
Sparrow is an HR technology firm that provides leave solutions to support employees during significant life events.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$55MKey Investors
SLWWndrCoSHAKTI
2025-07-29Series B· $35M
2022-02-15Series A· $20M
2021-11-30Series Unknown
Leadership Team
Samarth Keshava
Cofounder and CTO
Recent News
2025-11-04
BioWorld Financial Watch
2025-09-26
2025-08-25
Company data provided by crunchbase