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Tekmetric · 1 day ago

Customer Onboarding Manager

United States

Full-time

Remote

Entry Level

1+ years exp

Tekmetric is a cloud-based platform designed to help auto repair shops optimize their operations. The Customer Onboarding Manager will become a product expert, provide account walkthroughs, ensure superior service, and collaborate with various teams to support new customers in their implementation journey.

AutomotiveSaaSSoftware

Growth Opportunities

Responsibilities

Become a Tekmetric Product Expert

Provide detailed account walkthroughs and assist many new customers with implementation

Clearly communicate account setup requirements and expectations with customers and key stakeholders

Educate customers on Tekmetric capabilities, and best practices to simplify adoption and align expectations

Record customer implementation needs, requests, and questions in Hubspot and communicate to key Tekmetric leadership

Ensure customers receive superior service

Collaborate with the sales, customer success, operations, support and engineering teams

Leverage feedback for continuous improvement to the onboarding process

Develop a deep understanding of customers' business and operational objectives

Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of Tekmetric

Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders

Run and manage customer data migrations

Qualification

Customer OnboardingProject ManagementClient Relationship ManagementProblem SolvingCommunication Skills

Required

1-2 years' experience in Customer Onboarding or a customer facing function

Project Management Skills

Track record of proactively resolving escalated client service issues while sharing insights with the organization

Experience establishing and growing relationships with all levels within enterprise organizations from Director to C-Suite

Ability to improve team processes and direction

Work closely with the Customer Success team to solve problems collaboratively

Preferred

Bachelor's degree

Benefits

Generous Paid Time Off, because we know you do your best work when you're well-rested.

Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.

Get free, confidential counseling through our partnership with BetterHelp.

401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.

Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.

Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.

Get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.

After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.

Support for continuing education - we’re invested in your development.