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Bold · 5 months ago

Customer Experience Associate (Remote)

United States

Full-time

Remote

Entry Level

$20/hr - $22/hr

1+ years exp

Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members. They are seeking a Customer Experience Associate to conduct high volume outreach to new and existing members, aiming to increase enrollment and program completion rates.

FitnessHealth CareWellness

Comp. & Benefits

Responsibilities

Actively conduct outreach via phone, text, and email daily

Successfully complete >100 outbound calls a day

Enroll 25% or more of all connected leads

25% or more of of all connected members take a class within 1 week of an engagement outreach

Maintain 92% or higher customer satisfaction score

Qualification

Customer Service ToolsEffective communicationOrganization & Attention to DetailCritical ThinkerOlder adults

Required

1-3 years of experience as an inside sales representative, call center customer service representative, or health coach

Effective communication: Empathetic and active listener for our future and existing members. You showcase the ability to effectively communicate value proposition of Bold's technology product and program

Customer Service Tools: Experience working in CRMs and Customer Services tools (we use Insightly CRM and HubSpot)

Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining quality interactions

Critical Thinker: Demonstrated ability to quickly and proficiently understand and absorb new information. Able to 'connect the dots' so previous experiences can be applied in new contexts

Preferred

Experience in a role that had direct daily interactions with older adults (e.g. in a senior living community, fitness instructor, patient advocate/coordinator, or a member facing role within a digital health startup)