Software Onboarding Specialist (Remote, USA) jobs in United States
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Okendo · 6 months ago

Software Onboarding Specialist (Remote, USA)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

Okendo is a customer-marketing platform trusted by over 4,000 consumer brands, focused on building the best commerce enablement software. The Onboarding Specialist role is dedicated to ensuring new customers successfully launch and utilize the Okendo platform, requiring strong relationship-building and project management skills.

AnalyticsDigital MarketingE-CommerceInformation ServicesInternet
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Growth Opportunities

Responsibilities

Become a subject matter expert on the Okendo platform and solutions
Take ownership of new customers and manage their successful onboarding of the Okendo Platform
Build strong relationships with our customers to understand the goals of their business
Act as a project manager to ensure timelines are met and customers are onboarded according to established KPIs
Serve as the main point of contact throughout onboarding and also liaison between the customer and the rest of the Okendo team
Empower customers to connect their goals and challenges with the solution in Okendo
Lead consultations, and one-on-one demos to educate customers on the product features
Build, own, and execute customer onboarding plans

Qualification

SaaS experienceCustomer onboardingPresentation skillsProject managementEmpathyHigh energyShopifyKlaviyoGoogle ShoppingCommunication skillsProblem-solving

Required

Strong customer-facing and presentation skills with the ability to establish trust and credibility
Ability to work in a high volume environment
Positive attitude, empathy, and high energy
Ability to think through problems and prioritize tasks based on their relative importance
Impeccable communication, both written and verbal, and presentation
A high degree of commitment and resilience as you work to enable the best outcomes for your customer
At least 1-year of experience working in a SaaS company in a customer-facing role

Preferred

Familiarity with Shopify
Familiarity with Klaviyo
Familiarity with Google Shopping

Benefits

Highly competitive compensation package.
100% coverage of employee health insurance.
Comprehensive dental, life, disability and vision coverage.
Generous PTO and vacation policy.

Company

Okendo

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Okendo is a customer content marketing platform.
dateFounded in 2017
location
Sydney, New South Wales, AUS
people-size51-200 employees
web-link
https://www.okendo.io/

Funding

Current Stage
Growth Stage
Total Funding
$31.3M
Key Investors
Base10 PartnersIndex Ventures
2022-07-11Series A· $26M
2021-07-19Seed· $5.3M

Leadership Team

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Matt Garven
Co-Founder, CTO
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Rachel Tyers
SVP, Marketing & Partnerships
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Recent News

Okendo
Okendo Raises $26M Series A Investment, Led by Base10 Partners
2025-02-14
Perkins Cove Partner Portfolio
2024-02-07
Ad Age
How to become a data-driven marketer without an analytics ...
2024-01-28
Company data provided by crunchbase