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PracticePanther · 5 months ago

Customer Onboarding Specialist - PracticePanther

United States

Full-time

Remote

Entry Level

1+ years exp

Paradigm is a company that offers legal practice software solutions aimed at helping lawyers manage and grow their firms. They are seeking an entry-level Customer Onboarding Specialist for their product PracticePanther, responsible for providing exceptional onboarding and customer experience while maintaining strong client relationships.

LegalSoftware

Responsibilities

Become a PracticePanther expert and offer personalized service to show the value of the product for long term use with your portfolio of clients

Onboard & train customers on how to best utilize the software and consult clients on how the system can be used to increase efficiency in their day-to-day

Be responsible for the management of a portfolio of clients to foster long-term business relationships

Respond to customer support inquiries as quickly and accurately as possible via chat or phone

Work collaboratively with other departments to resolve issues and deliver great customer experiences

Work collaboratively with Customer Support to flag, escalate, and resolve requests from accounts

Create, own, and execute onboardings for new and existing clients

Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience

Improve client satisfaction and retention

Drive product adoption, share best practices, implement growth, and optimize strategies to drive maximum value and success with new and existing customers

Perform other duties as assigned

Qualification

Customer onboardingSaaS experienceLegal industry knowledgeProject managementTechnical problem-solvingCommunication skillsInterpersonal skillsDetail-oriented

Required

1-3 years of experience in a customer support, onboarding, or similar role, ideally in a SaaS environment

Project management skills

Experience leading initiatives and succeeding in a team environment

Must be patient, empathetic, and have great communication skills

Self-started and resourceful

Data driven

Strong interpersonal skills to work collaboratively with different departments

Comfortable with technology and learning new software

Ability to handle escalated customer issues

Self-motivated, diligent, and can inspire others

Excellent verbal and written communication skills

Organized, detail oriented, and able to manage multiple tasks

Must be personable and enjoy working in a client-facing role

Able to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical

Preferred

High-growth or early-stage startup experience is preferred

Knowledge in the legal industry advantageous

Benefits

Competitive salary

Paid vacation + sick and parental leave

Remote working flexibility

Budget for home office improvements

Company culture that encourages work/life balance

100% paid PPO medical, vision, and dental insurance

401k matching

Equity grants

Bi-annual company retreats and many other fun activities to bring our team together as often as possible!

Company

PracticePanther

PracticePanther was founded by two partners on a mission to create the best law practice management software for lawyers. It is a sub-organization of Paradigm.

Founded in 2012

North Miami Beach, Florida, USA

51-200 employees