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Reserv · 5 months ago

Bodily Injury Claims Adjuster

United States

Full-time

Remote

Mid Level

3+ years exp

Reserv is an insurtech focused on innovating claims processing through AI and automation. They are seeking Resolution Specialists who will manage customer claims, ensuring efficient communication, compliance, and resolution of transportation-related claims.

ConsultingFinancial ServicesInsurance

Responsibilities

Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests

Manage an inventory of litigated and non-litigated cases

Analyze and review auto insurance claims to identify areas of dispute, investigating and gathering all necessary information and documentation related to the claim, evaluating liability and damages related to the claim, and negotiating and settling claims with opposing parties or their insurance providers

Ensure compliance with specific state regulations, policy provisions, and standard operating procedures

Manage both non-litigation and litigation cases related to auto claims disputes, communicate with involved parties, attending mediations, arbitrations, and court hearings as necessary, and communicating regularly with clients, claims adjusters, attorneys, and other stakeholders

Collaborate with defense counsel, claims counsel, and litigation claims management for strategic planning, including developing and maintaining positive working relationships with approved defense firms and other vendors in the industry

Review legal documents and ensuring compliance with initial suit-handling plan of action

Serve as corporate representative for discovery review and depositions, and appearing as Corporate Representative at depositions and trials when needed

Analyze policy language and reaching appropriate coverage decisions, drafting frequent and complex coverage correspondence, and proactively managing non-litigated and litigated claim files from inception to closure

Direct and control the activities and costs of numerous outside vendors including defense counsel and coverage counsel, experts and independent adjusters

Maintain adjuster licenses and continuing education requirements

Qualification

Insurance adjuster's licenseTransportation claims adjustingLitigation experienceState regulationsCustomer serviceEmpathyAnalytical skillsCommunication skillsConflict resolution

Required

Active insurance adjuster's license by way of a designated home state, or home state

Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)

Minimum of 3 years of experience on point and concentrated in transportation claims adjusting, ideally with:

Third-party PD

Third-party bodily injury, including catastrophic losses

UM/UIM bodily injury

Litigation experience

Willing to obtain all licenses within 60 days, including completing state-required testing

Knowledge of state regulations, policy provisions, and standard operating procedures

Willingness to travel for clients and claims need

Preferred

PIP a plus, but not required

Benefits

Generous health-insurance package with nationwide coverage, vision, & dental

401(k) retirement plan with employer matching

Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!

Generous family leave policy

Work from anywhere to facilitate your work-life balance

Apple laptop, large second monitor, and other quality-of-life equipment that might be needed. Technology is something that should make your life easier, not harder!