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HappyCo · 5 months ago

Virtual Maintenance Technician

United States

Full-time

Remote

Mid, Senior Level

$24/hr - $24/hr

5+ years exp

HappyCo is a company focused on improving the lives of others through innovative software solutions. They are seeking motivated and tech-savvy Virtual Maintenance Technicians to assist residents remotely with their maintenance needs, leveraging technology to enhance the maintenance experience in multifamily properties.

AppsAsset ManagementMobileProperty ManagementReal EstateSaaSSoftware

Growth Opportunities

Responsibilities

Provide residents of multi-family, single family and student homes with an exceptional level of service in each interaction

Use Happy Force software to review and triage incoming tickets and assist residents virtually in resolving or collecting additional information

Use your maintenance experience to coach residents through fixes via SMS and phone while following Happy Force’s standard operating procedures

Communicate with property teams day to day on property operations and escalations

Take inbound calls and determine if they are emergencies, escalating by using property specific standard operating procedures

Walk residents through mitigation steps for a variety of maintenance emergencies in order to prevent property damage

Partake in feedback sessions on product use

Process incoming work orders through completion

Triage emergency maintenance phone calls; escalate to onsite teams where appropriate

Communicate with residents via text, phone and video

Execute discovery and troubleshoot basic maintenance issues

Interact with other Happy Force Technicians, Leads and corporate team members

Qualification

On-site residential maintenanceTroubleshooting skillsBilingual - SpanishBasic computer skillsExperience in multifamily industryCustomer service orientationCommunication skillsTeam collaborationGrowth mindset