Thunder · 2 months ago
Amazon Connect / Service Cloud Voice Architect (Contract Role - Salesforce)
United States
Contract
Remote
Entry, Mid Level
2+ years expThunder is looking for an experienced Contractor to support current (and possible future) Amazon Connect and Salesforce Service Cloud Voice projects, as we continue to grow and scale! The role involves leading the configuration of solutions, supporting user story definition, documentation, testing, and collaborating with stakeholders to enable best-in-class Salesforce business outcomes.
Business IntelligenceConsultingManagement Consulting
Responsibilities
Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
Evaluate client’s business processes and identify opportunities for enhancement
Translate business requirements into functional specifications, business process and business requirement documents
Develop user stories and process diagrams to support the design and development of Salesforce solutions
Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
Document and assign needed technical work to be done on+offshore, while collaborating with developers to test and verify that solutions meet the business requirements
Help ensure Quality deliverables
Qualification
Required
2-4+ years consulting experience within the Salesforce Partner or AWS ecosystems
2+ years of demonstrated track record of hands-on configuration of Service Cloud Voice and Amazon Connect
Comfortable establishing credibility with key customer decision makers and influencers
Strong problem-solving and analytical skills
Ability to assess customers' business goals and formulate product and services solutions that deliver measurable business outcomes
Ability to distill customers' strategic business requirements into product insights
Strong verbal/written communication and presentation skills, plus extraordinary listening skills
Eagerness to contribute to overall team expertise, standards, methodologies and practices
Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks
Strong skills in data analysis and creating dashboards
Preferred
Highly Preferred Certifications: Salesforce Administrator, Service Cloud Voice Accreditation, AWS Cloud Practitioner or AWS Developer
Preferred Salesforce Certifications: Advanced Administrator, Service Cloud Consultant
Company
Thunder
Thunder is a management consulting company that unlocks business value with intelligent frameworks and solutions.
51-200 employees
H1B Sponsorship
Thunder has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$25.79MKey Investors
Washington Harbour PartnersRecognize PartnersSalesforce Ventures
2024-12-17Series Unknown
2024-12-10Undisclosed· $7.79M
2023-08-08Series A· $16M
Leadership Team
Anthony Castro
COO/CFO
Jordan Spillers
Talent Partner
Recent News
Thunder Consulting, Inc.
2025-12-05
Company data provided by crunchbase