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Supporting Strategies · 5 months ago

Financial Operations Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

Supporting Strategies is a company that empowers small business owners by providing outsourced accounting services. The Financial Operations Manager will oversee client onboarding, build trusted relationships with clients, manage a remote team of accountants, and ensure high-quality service delivery.

ConsultingFinancial ServicesLegal

No H1B

Responsibilities

Demonstrate thorough understanding of professional accounting and bookkeeping practices and support the team in providing exceptional accounting and operational service to our clients

Oversee client onboarding process for all assigned client engagements in accordance with defined process

Build trusted advisor relationship with client executives by gaining an in-depth understanding of their business needs and objectives to proactively identify issues and provide solutions

Implement our technology toolbox as applicable on all client engagements to drive efficiency and client value

Partner with members of our Talent Acquisition team and your Managing Director to manage the hiring process for remote accountants assigned to you. This will include reviewing pre-screened candidates, interviewing, and providing timely feedback

Orient and train newly assigned accountants in accordance with Supporting Strategies’ standard process

Provide ongoing coaching to deliver superior outsourced accounting and operational services

Review accountants’ work to ensure highest quality of service to Supporting Strategies’ clients

Monitor team member performance by reviewing quality of work, adherence to protocols, timeliness of deliverables and adherence to client budgets

Provide coaching and feedback as needed

Schedule and lead annual performance reviews in accordance with defined process

Serve as a resource to all assigned team members for guidance on client tasks and/or resolution of client issues

Balance workflow by aligning client needs with teams’ expertise and capacity in accordance with predetermined budgets

Maintain profit margin for assigned clients and team

Qualification

AccountingClient service managementManagement experienceQuickBooksMulti-client environmentTeam developmentTrainingCoachingRemote team managementProblem-solving

Required

Must be authorized to work in the U.S

A minimum of a bachelor's degree in Accounting, Finance or related field is required

10+ years of related accounting experience is required

Experience using QuickBooks or similar cloud-based accounting software for/in a professional organization

Confidence in learning and embracing new technology to solve issues

Willingness to follow established policies and procedures consistently and accurately

A passion for and sense of personal satisfaction in delighting clients and helping small businesses succeed

Ability to develop strong remote team and client relationships based on trust, accountability, integrity, and sharing of best practices

A dedicated distraction free workspace with access to reliable, high-speed internet connection

Preferred

A minimum of 4+ years of hands-on management experience including hiring, training, and developing a highly engaged service-oriented team is highly preferred

Experience in a multi-client environment

Experience working with small to mid-sized business