Liatrio · 5 months ago
Delivery Principal
United States
Full-time
Remote
Senior Level
$170K/yr - $200K/yrLiatrio is a boutique consulting firm that helps enterprises deliver software faster, safer and more efficiently. The Delivery Principal is accountable for engagement excellence, building client relationships, and fostering team development while guiding clients through their DevOps transformations.
Information ServicesInformation TechnologySoftware
No H1B
Responsibilities
Deliver with excellence - Execution of contractual obligations to deliverables, documentation, and providing an excellent customer experience
Delivery strategy - Working closely with leadership, Liatrio team members and the client, contribute to and evolve the overall strategy for the DevOps technical engagement
Trusted advisor - Guide clients on technical and methodological best practices, provide strategic influence, share industry insight, advocate for DevOps cultural and be a transformational consultant (remove political, financial, mental, social impediments)
Client relationship - Build, grow, and maintain Liatrio relationships with the key customer stakeholders
Technical knowledge - Architect solutions and solve complex engineering challenges in the engagement, as well as collaborate with both Liatrio team members and customer team members
Customer feedback - Maintain weekly and monthly updates, executive summaries, conduct regular surveys and gather feedback, measure outcomes, stakeholder check-ins
Oversight and accountability - Maintain resource forecast and actual, invoice accuracy, and timely submission
Team morale and alignment - Accountable for overall morale and well-being of the Liatrio team engaged on the client
Direct reports - 4-8 team members of varying experience levels, coaching/mentoring with weekly 1:1s, real-time feedback, support career development, and formal feedback monthly & bi-annually
Team accountability - Ensure accurate time tracking, alignment with contractual obligations, assist team members at first signs of struggle and balance delivery hours with internal projects
Staffing needs & demands - Identifies and maps capabilities of the team to client needs, advise leadership and PeopleOps on hiring, onboarding, and rotation to prevent burnout
Customer growth & expansion - Support executives’ & sales team’s work in providing an excellent customer experience, identifying opportunities for expansion, promoting Liatrio, and validating SOWs
Liatrio IP development - Leveraging our industry insights to create accelerators that will be valuable to future engagements, support our internal efforts and grow the community
Qualification
Required
Recent experience as an account principal, delivery principal, engineering director, consulting director, or engineering vice president
Passionate about best practices in modern engineering
Experience in transferring knowledge, coaching, training, and upskilling
Accountable for engagement excellence for clients
Ability to build and maintain solid client relationships as a trusted strategic advisor
Experience fostering positive team morale and providing individual feedback
Ability to drive staffing needs of an engagement
Experience managing 4-10 direct team members and potentially 8-10 second-line reports
Ability to navigate ambiguity and frequent change
Willingness and hunger to learn
Devotion to open communication and transparency
Value collaboration and willingness to share responsibilities across internal and client work
Ability to effectively communicate in difficult conversations
Desire to solve complex problems - interpersonal, technical, and business
Ability to acknowledge shortcomings and provide solutions
Empathy towards others
Appreciate mentoring and helping others grow
Delivery excellence in execution of contractual obligations to deliverables and documentation
Ability to contribute to and evolve the overall strategy for the DevOps technical engagement
Ability to guide clients on technical and methodological best practices
Ability to build, grow, and maintain relationships with key customer stakeholders
Technical knowledge to architect solutions and solve complex engineering challenges
Ability to maintain weekly and monthly updates, executive summaries, conduct regular surveys and gather feedback
Oversight and accountability for resource forecast and actual, invoice accuracy, and timely submission
Accountable for overall morale and well-being of the team engaged on the client
Experience coaching/mentoring team members with weekly 1:1s and real-time feedback
Ability to ensure accurate time tracking and alignment with contractual obligations
Ability to identify and map capabilities of the team to client needs
Support executives' & sales team's work in providing an excellent customer experience
Leverage industry insights to create accelerators for future engagements
Core understanding of tools and technologies used in the role
Strong understanding of build systems using technologies like Azure DevOps, GitHub Actions, GitLab
Experience with Infrastructure as Code, like Terraform or Cloud Formation
Familiarity with cloud native technologies, such as Kubernetes and Istio
Experience with cloud providers, like Microsoft Azure, AWS, and Google Cloud
Familiarity with observability tools such as Prometheus, Elasticsearch, Grafana, DataDog or Zipkin
Understanding of modern source control management systems and branching strategies
Comfortable reviewing code and empathizing with developers across the SDLC
Employment eligibility: must be authorized to work in the United States or Canada without the need for sponsorship
Travel availability: ability to travel 8-12 times a year to a few times per month
Benefits
Unlimited PTO
Funded HSA option
401k match
Monthly LiveWell stipend
Quarterly company bonus
Company
Liatrio
THE Enterprise Technology Modernization Consultancy
Founded in 2015
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Blackburn
Founder and CEO
Recent News
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