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Tellius · 4 months ago

Strategic Account Manager (Post-Sales)

United States

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Tellius is a company that enables organizations to gain faster insights from cloud-scale enterprise data using AI-powered automation. As a Strategic Account Manager, you will drive the expansion and retention of enterprise and mid-market customers, leveraging your consultative sales expertise to enhance customer engagement and ensure they realize maximum value from Tellius' analytics solutions.

AnalyticsArtificial Intelligence (AI)Intelligent SystemsMachine LearningPredictive Analytics

Growth Opportunities

No H1B

Responsibilities

Lead customer onboarding by leading use case ideation workshops, developing project roadmaps, and managing implementation activities, including coordination of data onboarding

Guide adoption by delivering enablement sessions, executive briefings (e.g., Quarterly Business Reviews), and crafting success plans that establish milestones and capture ongoing business value

Build trusted relationships with business executives, analytics teams, and end-users, ensuring customers independently and effectively use Tellius

Own customer renewals and drive expansion opportunities to deliver strong Net Revenue Retention (NRR)

Identify risks to retention early, and address them with tailored solutions that align to customer goals

Drive account growth by collaborating with sales on expansion strategies, upselling additional modules, features, or services

Act as the customer’s advocate within Tellius, sharing feedback and feature requests with product and engineering while keeping customers informed about updates and roadmaps

Continually monitor usage analytics and success metrics to track adoption, engagement, and satisfaction, using insights to demonstrate value and guide conversations

Document customer activities, use cases, and success stories and share insights across sales, product, and engineering to ensure a unified customer experience

Communicate consistently with customers through recurring meetings, emails, and webinars to keep them updated on features, maintenance, and best practices

Qualification

Customer success experienceAccount managementStakeholder managementB2B SaaS analyticsData modeling conceptsProject managementProactivityData-drivenCustomer obsessionProblem-solvingCollaboration

Required

8+ years of experience in customer success, account management, strategy or analytics consulting

Proven track record of delivering results while managing multiple enterprise or mid-market accounts concurrently

Demonstrated ability to drive account expansion through cross-sell and upsell strategies that align to customer business needs

Exceptional customer-facing and stakeholder management skills, with expertise in project/program management

Experience leading large-scale technology or analytics transformation initiatives from design through adoption

Ability to thrive in a high-growth, fast-paced startup environment, effectively influencing cross-functional GTM, product, and engineering teams

Preferred

Experience in the B2B SaaS analytics, BI, or data/AI space, with a strong understanding of modern data stacks and enterprise analytics workflows

Strong knowledge of data modeling concepts (star schema, snowflake schema, fact/dimension design, normalization/denormalization) and their application in analytics platforms

Experience designing or working with semantic layers, business-friendly data models

Demonstrated success working at a high-growth startup, balancing strategic priorities with hands-on execution and adaptability