PICO · 5 months ago
MANUFACTURING OPERATIONS ENGINEER
United States
Full-time
Remote
Mid LevelPico MES is dedicated to empowering small factories to succeed globally through innovative software solutions. As a Manufacturing Operations Engineer, you will be instrumental in bridging the gap between clients and the engineering team, ensuring customer satisfaction and providing tailored support for equipment and software integration.
Industrial AutomationInformation TechnologyManufacturingSoftwareSupply Chain Management
Responsibilities
Establish and develop strong relationships with prospective clients and current customers, understanding their operations, building a map of how Pico addresses their needs, ensuring their ongoing satisfaction and developing a deep understanding of their business processes
Engage directly with current customers to understand their equipment and software integration needs, providing tailored account management, support, and recommendations
Quickly diagnose and resolve issues at customer deployments, from application performance, user interface clarification, and tool communication challenges, providing timely solutions and follow-ups
Gather customer feedback and roadmap requests for new or enhanced features, devices and tools in our software, collaborating closely with product management to establish priorities
Compile detailed bug reports and integration documentation to assist the engineering team in understanding client issues and improving future product iterations
Participate in planning and coordinating software releases and system upgrades, ensuring that integration solutions are adequately tested and documented
Qualification
Required
Operational experience at different levels in a manufacturing operation including foundational knowledge in process improvement, mistake proofing, quality management, and the relationship between work instructions, bill of material, and shop floor documentation (work orders, travelers)
A track record of delighting clients with exceptional service and problem-solving, always striving to deliver 'magic in a box'
Comfortable in training and coaching approaches to onboarding new customers
An innate curiosity about integrating new equipment and features into connected systems, with a keen interest in IoT technologies
Able to self discover solution paths within the confines of customer and software parameters
Working with customers, able to investigate issues and solve or document, recreate, and partner with technical resources to resolve in the software application
Familiar with basic manufacturing and lab equipment such as torque tools, multimeters and oscilloscopes, enabling effective hardware troubleshooting
Excellent verbal and written communication skills, capable of conveying complex technical information clearly to non-technical stakeholders
Empathy for the prospect or customer's situation is key, with the ability to then take that understanding and help with suggested actions to improve their operations
A proactive, team-oriented approach with the ability to work effectively in a remote environment
Able to quickly grasp and learn new technical functions
Comfortable transitioning between manufacturing floor problem solving to detailed software troubleshooting
Familiarity with software/manufacturing system deployment including ERP, MES, frontend (React) and backend (Go) systems, along with experience in firmware development for embedded projects is a plus
Bachelor's Degree in Computer Science, Engineering, or a related field preferred
Comprehensive manufacturing operations experience in lieu of a degree will be considered
Benefits
Competitive Compensation packages
Equity
Medical, dental, vision paid in full - 100% coverage
FSA
Fully Remote & Flexible Hours
Unlimited PTO
Sick & Parental Leave
New equipment of your choosing & stipend for remote office setup
Company
PICO
PICO makes error-proofing easy.
Founded in 2019
11-50 employees
H1B Sponsorship
PICO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (2)
2023 (2)
Funding
Current Stage
Early StageTotal Funding
$16.07MKey Investors
Bosch Ventures
2023-08-22Series A· $12.35M
2020-08-28Seed· $2.75M
2019-08-22Seed· $0.97M
Leadership Team
Ryan Kuhlenbeck
Co-Founder and CEO
Bryan Bauw
Chief Operating Officer
Recent News
Company data provided by crunchbase