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Pipe17 · 5 months ago

Technical Integration Specialist (Solutions Architect)

United States

Full-time

Remote

Mid Level

Pipe17 is a venture funded software startup that offers an innovative SaaS platform for ecommerce operations. The Technical Integration Specialist (Solutions Architect) is responsible for onboarding new customers, ensuring smooth integration of sales channels, ERPs, WMS, and 3PLs while helping customers grow their businesses without technology problems.

Cloud InfrastructureData IntegrationSaaSSoftware

Responsibilities

Own the customer as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey

Be the main technical point of contact guiding the customer to leverage Pipe17 based on best practices and technical knowledge

Be consultative and build in-depth customer relationships and a complete understanding of their business goals and objectives

Lead multiple projects during the implementation phase and be viewed as an expert in solution design, development and troubleshooting. You may do planning, estimation, requirements gathering/analysis for larger customers

Translate business requirements into product use cases or technical requirements

Configure Pipe17 products based on customer requirements. Serve as a point of internal escalation on technical issues within the Support org

Perform troubleshooting and development assistance to Pipe17 customers and resolve problems when possible, engaging engineering as needed

Coach and educate customers to improve adoption of Pipe17

Collaborate with internal stakeholders (Engineering, Product, Sales) to complete customer goals, be the 'Voice of the Customer' to provide visibility and/or escalations, and maintain strong referenceability across your book of customers

Create and improve documentation to help customers and partners help themselves

Document onboarding steps for future reference and to transition to other teams as needed

Qualification

E-commerce KnowledgeERP ProficiencyAPI UtilizationJavaScript KnowledgeSystem Logs InterpretationAI Tools ExperienceProblem-Solving SkillsCommunication SkillsProject Management

Required

Deep understanding of the e-commerce business

Proficiency in ERPs like Acumatica

Technical knowledge in APIs

JavaScript knowledge (basic to intermediate skills for customization)

Ability to work with AI and interpret logs

Experience within the ecommerce space such as Shopify, Big Commerce, Woo Commerce, etc

Experience with B2B sales platforms, point-of-sale systems, ERPs, 3PLs/warehouse management systems

Experience with cart rover, order and inventory management systems such as Stitch labs, Brightpearl, Cin7

Experience with SaaS connectivity solutions such as Dell Boomi, Workato, Zapier

Excellent verbal and written communication skills

Strong problem-solving abilities

Ability to manage multiple projects and tasks simultaneously in a fast-paced environment

Preferred

Familiarity with AI tools

Benefits

Great healthcare + dental + vision coverage

Retirement plan

Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.

Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation