Promenade Group ยท 5 months ago
Customer Service Team Lead
United States
Full-time
Remote
Mid Level
$23/hr - $25/hrPromenade is a rapidly scaling company seeking a Customer Service Team Lead to oversee a team of offshore representatives. The role involves ensuring exceptional customer support, developing B2B partnerships, and fostering team collaboration to enhance customer satisfaction.
Point of SaleSoftware
Responsibilities
Lead and motivate a team of 8 offshore customer support representatives to deliver exceptional service
Directly handle complex customer inquiries, troubleshoot issues, and provide timely solutions
Monitor team performance, set goals, and provide regular feedback and coaching
Identify opportunities to streamline processes and improve efficiency within the team
Work closely with other departments to ensure seamless communication and collaboration
Analyze customer issues and implement effective solutions to resolve problems quickly and efficiently
Qualification
Required
Dynamic and experienced Customer Service Team Lead
Ability to oversee a team of 8 offshore representatives
Passionate, empathetic, driven, and loves solving complex problems
Outgoing, detail-oriented, works efficiently under pressure
Incredible knack for remaining calm and positive in all situations
Lead and motivate a team of 8 offshore customer support representatives
Directly handle complex customer inquiries, troubleshoot issues, and provide timely solutions
Monitor team performance, set goals, and provide regular feedback and coaching
Identify opportunities to streamline processes and improve efficiency within the team
Work closely with other departments to ensure seamless communication and collaboration
Analyze customer issues and implement effective solutions to resolve problems quickly and efficiently
Natural people person and relationship builder
Passionate about serving small businesses and being part of a growing startup
Tech savvy and can quickly pick up sales/support tools such as Zendesk, Salesforce, & Confluence
Excellent communicator, both in writing and over the phone
Friendly, optimistic, and have a caring demeanor
Adept at working well under pressure and with tight deadlines
Experienced with customer service (retail or service industry experience a big plus!) or customer support, including phone, email, and/or chat
Benefits
Equity/Stock options in a profitable and rapidly growing company
Great Medical/Dental/Vision coverage
Transportation coverage in the form of parking, rideshare, or metro credit
Fully stocked snack bar & weekly catered lunches
The company provided gear & swag (MacBook Pro, t-shirt, sunglasses, etc.)
Company
Promenade Group
Promenade was founded as a business expansion of a fleet of industry-specific software platforms.
Founded in 2011
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jason M Sherman
CTO
Recent News
My Nintendo News
2023-06-08
2022-07-25
Company data provided by crunchbase