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House Rx · 5 months ago

Sr. Pharmacy Program Manager (Remote, US)

United States

Full-time

Remote

Senior Level, Lead/Staff

$145K/yr - $180K/yr

8+ years exp

House Rx is on a mission to make specialty medications more affordable and accessible for patients suffering from chronic illnesses. They are seeking an experienced Sr. Program Manager to lead customer initiatives, focusing on Customer Success, Pharmacy Operational Management, and Financial Growth while maintaining strong relationships with stakeholders and overseeing program profitability.

Health CareMedical

Responsibilities

Establish and maintain strong, collaborative relationships with key stakeholders, including dispensers, clinic staff, financial personnel, providers, and executives

Tailor communication to suit various audiences, ensuring clarity and alignment

Proactively address concerns and objections raised by stakeholders

Master the use of House Rx template decks, customizing them to meet specific customer needs

Serve as the voice of the customer in all internal discussions, effectively communicating their needs and expectations

Regularly monitor communication channels, task queues, and documentation to identify potential operational gaps before they impact customers

Distinguish between program-related and operational issues, addressing customer expectations independently when possible, and escalating Clin Ops-related concerns as needed

Conduct bi-weekly operational reviews with internal teams, maintaining a high alignment score based on cross-functional feedback regarding clarity and execution

Oversee the program’s Profit & Loss statements, ensuring budgeted profitability targets are met or exceeded

Identify and implement new growth initiatives, maintaining or launching at least two initiatives per customer each quarter to contribute to a 10% increase in program revenue year-over-year

Assess the financial and operational implications of customer requests, completing ROI analyses and presenting findings to stakeholders within three business days

Qualification

Program ManagementCustomer RelationsFinancial OversightPharmacy KnowledgeAnalytical AbilitiesIssue ResolutionOperational ProficiencyRelationship BuildingEffective Communication

Required

8+ years of experience with a minimum of 3-5 years in program management or a similar role, with a demonstrated track record of success in customer relations, operational management, and financial oversight

Experience/knowledge of the pharmacy space is required; specialty pharmacy experience preferred

Strong relationship-building and communication skills, with the ability to adapt communication styles to various audiences

Proficient in analyzing financial data and driving program growth through data-driven decision-making

Experience in operational oversight, with a focus on issue resolution and process improvement