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BOLDSCIENCE · 5 months ago

Associate Client Service Director

United States

Full-time

Remote

Mid, Senior Level

BOLDSCIENCE is a company specializing in medical communications, seeking an Associate Client Service Director (ACSD) to join their Client Services leadership team. The ACSD will leverage their scientific expertise and project management skills to act as a strategic partner to clients, manage a diverse portfolio of accounts, and drive business growth while mentoring team members.

Brand MarketingCommunications InfrastructureTraining

Responsibilities

Ability to build an open and honest partnership with clients and build the BOLD team around them. They have a sixth sense and can forward plan, knowing exactly when something needs to be changed/actioned

Extensive experience working across a range of therapeutic areas, clients, and medical education tactics

Provides onsite support where required

Ability to apply a high level of scientific and commercial expertise gained through extensive knowledge and experience in the industry to act as a true client partner

Provides strategic and operational direction to account teams

Acts as a strategic and trusted partner as well as pushing and challenging our clients’ thinking

Works in partnership with the Scientific Lead on accounts to develop and refine client strategy and tactics and ensure the BOLD plan for execution is feasible

Provides support to the account team on client discussions where appropriate and flags any potential conflicts across the business

Implements and maintains quality standards, cost efficiency, and best working practices alongside senior account team members

Overall responsibility for a large or a diverse portfolio of accounts

Effectively directs projects, overseeing and delegating tasks to the team as appropriate. Leads by example and is always happy to have a hands-on approach to support their team

Portfolio lead for strategic discussions and routine client/agency reviews, driving strategic and tactical organic growth

Drives alignment across client teams, ensuring the highest standards are met and providing internal leadership of accounts and teams

Holds regular team meetings to ensure that everyone is up to date, clear on actions, and can ask any questions

In collaboration with the scientific team leads, ensures the optimum level of resources to service account needs and pre-empt any resourcing challenges

Is accountable in driving actions forward and is solution focused to achieving company goals

Reviews content and provides sign-off on work, partnering with the scientific team leads

Overall responsibility for account financials and business unit KPIs

Works closely with the VP, Client Services to set realistic revenue targets and ensure that BOLDs overall revenue target is achieved

Responsible for account and business unit forecasting, working closely with the Scientific Lead to ensure all financials are accurate

Consistently meets billability & recoverability targets and ensures the same from line reports and wider team members

Completes timesheets accurately on time and ensures the same from line reports and wider team members

Maintains strong relationships with senior clients and procurement teams and supports with MSA negotiations

Supports team in financial conversations with the client, including overall yearly budgeting, timely out-of-scope recovery, and billings

Identifies and drives new business opportunities across new and existing clients

Identifies opportunities for business growth, actively driving new business opportunities and leading in pitches

Responsible for keeping abreast with key events and innovations in the industry

Manages and inputs into the career development of direct reports and their teams, closely reviewing goals and objectives

Line manages several team members of varying levels, providing constructive and actionable feedback to team members

Coaches and mentors others across the agency with the ability to adapt to get the best out of the BOLD team

Forms excellent senior-level relationships and is a trusted partner to the Business Unit founder

Qualification

Medical communications experienceFinancial managementClient managementBusiness developmentProject managementTeam leadershipCollaboration skillsMentoringStrategic thinkingCommunication skillsProblem-solving

Required

Extensive experience working within the medical communications industry

Proven ability to work across different therapy areas and project deliverables in a client-facing role. Leading and actioning projects within a fast-paced agency environment

Excellent understanding of the pharma and competitor landscape

Extensive experience and knowledge within the medical communications industry

Experience collaborating with different departments such as Scientific Services, Creative, Digital, etc

Able to lead a team effectively, including line management responsibilities and mentoring

Experienced financial management including budgets, forecasting, and recoverability

Bachelor's degree preferred in science, pharmacology, or medicine with the ability to apply high levels of scientific knowledge