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Springboard · 5 months ago

Career Coach (Part-time/Contract/US Remote)

United States

Part-time, Contract

Remote

Entry, Mid Level

$24/hr - $24/hr

2+ years exp

Springboard is on a mission to bridge the world’s skills gap through transformative online education. As a Career Coach, you will provide personalized support to students in their job search and career goals, helping them achieve successful outcomes as they transition into their desired roles.

E-LearningEdTechEducation

Culture & Values

No H1B

Responsibilities

Provide 1:1 and/or group career coaching regarding job search in technical fields with students in a high-volume, online, coaching environment

Respond promptly and supportively to student career concerns and questions via email and to manager’s inquiries about students’ progress

Track outcomes of coaching calls via our student CRM, providing detailed notes and information that evaluate risk factors, track success, and predict future performance as outlined in the resources and protocols by the Springboard Career Success Team

Implement effective coaching strategies to ensure that students are competitive candidates to land a job within their support window including staying up to date on current trends in technical hiring and job search tactics that work

Hold students accountable to the policies designed to ensure we are meeting placement rate goals and the integrity of our Job Guarantee program

Support career curriculum and resource development as needed; support development of career webinars and owning administration and facilitation of them

Escalate and develop intervention plans for students of concern

Attending weekly/monthly meetings/training is strongly encouraged and, at minimum, the expectation is to review recordings of missed meetings and training to stay up to date on changes at Springboard, team and coaching updates, etc

Qualification

Career coaching experienceHiring processTechnical job search strategiesEmpathetic coachingCustomer service skillsCommunication skillsHubspotLMSZoomGoogle DocsGoogle SlidesFormal coaching educationCanadian job marketVarious visasTech fields

Required

2+ years' experience in coaching, advising, or workforce/employee development in a 1:1 capacity, specifically supporting individuals' job search and career goals for technical roles

Comfortability with and ability to coach from both an empathetic and accountable perspective

Knowledge of the hiring process and how to conduct an effective job search in tech

A track record of producing measurable results, meeting deadlines, and balancing multiple priorities and constituencies; you are proactive, agile, and flexible

Knowledge and willingness to learn new technology and systems (e.g., Hubspot, LMS, Zoom, Google Docs/Slides)

Outstanding customer service mentality and strong attention to detail (in recording student progress and following up on questions)

Strong communication skills, especially in listening, coaching, advising, and large group presentations, and the ability to build rapport and credibility with students and colleagues across the company

Preferred

Formal coaching education through courses or certifications

Knowledge of working with job seekers with various visas and work authorization requirements

Knowledge of working within Canadian job market contexts

Knowledge of the hiring process and how to conduct an effective job search in tech

Knowledge of the software engineering, cybersecurity, data analytics, data science, design, and tech sales fields and their recruiting/hiring practices