Restaurant365 · 5 months ago
Project Manager, Enterprise Implementation
United States
Full-time
Remote
Mid, Senior Level
$96K/yr - $120K/yr
5+ years expRestaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and back-office operations. The Project Manager, Enterprise Implementation, will manage resources and deliver service engagements for Enterprise clients, focusing on client onboarding and continuous improvement. This role requires strong project management skills and the ability to foster client relationships while ensuring high satisfaction levels.
AccountingProductivity ToolsRestaurantsSaaSSoftware
Responsibilities
Act as the primary liaison between Enterprise clients and internal teams, facilitating the project flow using Agile methodologies while efficiently managing resources, achieving customer go live dates, staying within project scope, and evaluating project timelines to meet objectives
Directly engage with Enterprise clients to understand their operational needs, ensure access to necessary resources and support, and foster strong relationships and high satisfaction levels
Maintain comprehensive documentation ensuring all stakeholders, internal and external, are informed of project progress, supporting continuous learning and process improvement
Focus on key performance indicators such as Time to First Value (TTFV) and client satisfaction, utilizing data to report on project outcomes and drive improvements. Collaborate with Product teams to ensure software meets quality standards and client expectations
Ensure communication and project management practices are optimized for remote engagements, providing the highest level of support through diligent and proactive communication
Seek feedback and updates on software and industry developments to enhance the implementation process, creating templates to ensure standardization where possible. Develop working knowledge of product offerings, and a deep understanding of business model, services, emerging technologies, and Implementation best practices
Proactively identify and mitigate potential risks, implementing lessons learned to minimize future escalations
Serve as the first point of contact for escalations, employing problem-solving skills to resolve conflicts efficiently. Build and maintain positive client relationships, turning challenges into opportunities for satisfaction and trust in Restaurant 365
Qualification
Required
5-7 years of experience in software implementation, project management, or services deployment in a SaaS environment (preferred experience in project management related to restaurant/hospitality industry and organizational change-management consulting)
A history of servicing large, complex organizations with complex tech stacks, including working with Fortune 500 brands and Enterprise projects
Strong organizational, communication, and leadership skills, with the ability to manage multiple Enterprise projects simultaneously
Technical proficiency with project management software
Successful candidates are innovative, persuasive, and creative, with a genuine curiosity in their clients' business
Goal and results oriented, optimistic, smart, value-added mindset, proactive and easily adapts to change
Strong empathy for customers AND passion for project management and organization
Preferred
Professional certification in Project Management (e.g., PMP)
Experience with Agile project management methodologies
Bachelor's degree in Business Administration, Hospitality Management, or related field
A background in accounting or familiarity with accounting principles is advantageous
Previous experience with Restaurant 365 software or similar platforms
Benefits
Comprehensive medical benefits, 100% paid for employee
401k + matching
Equity Option Grant
Unlimited PTO + Company holidays
Wellness initiatives
Company
Restaurant365
Restaurant365 is an enterprise management software for restaurants that provides accounting, inventory, scheduling, and payroll solutions.
501-1000 employees
H1B Sponsorship
Restaurant365 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$437.5MKey Investors
ICONIQ GrowthBessemer Venture Partners
2024-05-15Private Equity· $175M
2023-05-19Private Equity· $135M
2019-06-27Series C· $88M
Leadership Team
Morgan Harris
Co-Founder
Kate Kemp
Chief People Officer
Recent News
2025-09-17
Company data provided by crunchbase