Lucidworks · 5 months ago
Search Engineer, Technical Support (Government Sector)
United States
Full-time
Remote
Entry, Mid Level
$88K/yr - $122K/yr
2+ years expLucidworks is leading digital transformation for major retailers and organizations, focusing on enhancing digital experiences through search technology. The Search Engineer in Technical Support will assist clients in resolving technical issues and work closely with internal teams to ensure product success, particularly for U.S. government customers.
AnalyticsCloud ComputingOpen SourceSaaSSearch Engine
No H1B
U.S. Citizen Only
Responsibilities
Field incoming questions, help users configure Lucidworks Fusion and its components, and help them to understand how to use the features of the product
Troubleshoot complex search issues in and around Lucene/Solr
Document solutions into knowledge base articles for use by our customer base in our knowledge center
Identify opportunities to provide customers with additional value through follow-on products and/or services
Communicate high-value use cases and customer feedback to our Product Development and Engineering teams
Collaborate across teams internally to diagnose and resolve critical issues
Participating in a 24/7/365 on-call rotation, which includes weekends and holidays shifts
All other duties as assigned
Qualification
Required
US Citizenship required due to government contracts
2+ years of hands-on experience
Experience with Search technologies such as Apache Lucene/Solr
3+ years professional experience in a customer facing level 2-3 tech support role
Experience with technical support CRM systems (Salesforce, Zendesk etc.)
Experience with cloud computing platforms (GCP, Azure, AWS, etc.) and Kubernetes
Ability to clearly communicate with customers by email and phone
Proficiency with Java and one or more common scripting languages (Python, Perl, Ruby, etc.)
Proficiency with Unix/Linux systems (command line navigation, file system permissions, system logs and administration, scripting, networking, etc.)
Exposure to other related open source projects (Mahout, Hadoop, Tika, etc.) and commercial search technologies
Enterprise Search, eCommerce, and/or Business Intelligence experience
Knowledge of data science and machine learning concepts
Participating in a 24/7/365 on-call rotation, which includes weekends and holidays shifts
Preferred
BS or higher in Engineering or Computer Science
Experience working in a startup or similarly fast-paced, high-growth environment
Benefits
Discretionary variable bonus
Top-notch medical, dental and vision coverage
A variety of voluntary benefits
Generous PTO policy
Various leave policies
Many other region-specific benefits
Company
Lucidworks
Lucidworks connects experiences throughout the entire user journey to meet customer and employee intent in the moment.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$209MKey Investors
Francisco PartnersTop Tier Capital PartnersAllegisCyber
2019-08-12Series F· $100M
2018-05-04Series E· $50M
2016-06-27Debt Financing· $6M
Leadership Team
Reade Frank
President & Chief Financial Officer
Recent News
2025-12-10
Company data provided by crunchbase