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BOSSCAT™ Technologies · 5 months ago

Customer Care Representative (Part-Time)

United States

Part-time

Remote

New Grad, Entry Level

Bosscat is a fast-growing, tech-driven home repair and maintenance services platform dedicated to empowering homeowners. The Customer Care Representative will be the first responder to customer inquiries, providing solutions and ensuring high customer satisfaction through effective communication and proactive assistance.

Home ImprovementHome RenovationHome ServicesPropTechReal Estate

Responsibilities

To be the first responder of customer inquiries via phone, email, and chat

Listen, identify, and assess each customer’s need to offer a solution that empowers them to use our services

Create customer relationships with trust, accuracy, and proactive assistance to build a portfolio of customer accounts

Provide accurate information and proactive updates coordinating product, operations and field team technology and support

Achieve/exceed individual and team customer satisfaction and quality targets

Provide attentive and action-based solutions for customer escalations, ensuring high quality responses, follow up and customer satisfaction through resolution

Maintain active records and internal coordination of each interaction to ensure timely and accurate follow up

Participate in bi-weekly call and text calibration meetings to identify recurring process and training opportunities to implement solutions for continuous improvement

Escalate unaddressed process, training and communication needs to ensure continuous improvement and industry leading reputation for the company

Continuously assess and offer feedback on procedures, training and policies to ensure growth for the company and customer satisfaction at each point of engagement

Live our values of customer-first approach in all communications and actions

Qualification

Professional communication skillsActive listening skillsCRM tools experienceResidential real estate experienceMultitaskingTeam playerProblem solvingTime managementPositive attitude

Required

Highly tuned and professional communication skills for voice, email and chat

Active listening skills and ability to communicate updates and solutions

Energetic, positive, and fresh approach to customer inquiries and requests

Ability to multitask, prioritize, and manage time effectively

Ability to influence stakeholders and coordinate solutions through completion

Good energy, team-approach, professionalism, great work ethic and ability to learn quickly will be prioritized over any experience or degree preferences