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Restaurant365 · 5 months ago

Senior Director, Partner Success Management

United States

Full-time

Remote

Senior Level, Lead/Staff, Director/Executive

$169K/yr - $270K/yr

12+ years exp

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and back-office operations. They are seeking a strategic and performance-driven Senior Director of Partner Success Management to lead the success and growth of their partner ecosystem by developing and scaling a partner success strategy that maximizes mutual value for partners and the business.

AccountingProductivity ToolsRestaurantsSaaSSoftware

Responsibilities

Define and execute a scalable partner success framework focused on onboarding, enablement, adoption, and retention for referral, reseller, and implementation partners

Ensure partners achieve their desired outcomes and remain aligned with our business through proactive engagement, success planning, and performance reviews

Collaborate with enablement and marketing teams to develop playbooks, training, and content aligned to the partner strategy and that drive partner capabilities, satisfaction, business growth and customer satisfaction

Establish metrics, dashboards, and feedback loops to continuously monitor partner performance, sales impact, satisfaction (e.g., pNPS), and service quality

Partner with Product, Marketing, and GTM teams to advocate for partner needs, influence roadmap priorities, and align strategies that drive ecosystem success

Lead and grow a high-performing Partner Success team. Provide coaching, performance management, and career development support

Other duties as assigned

Qualification

Partner Success StrategySaaS Partner ModelsPartner Enablement ProgramsCRM ToolsCross-Functional CollaborationData-Driven Decision MakingNetworking SkillsTeam Leadership