NASA Federal Credit Union · 5 months ago
Branch Member Service Associate (Part-Time) - Bowie, Upper Marlboro
Upper Marlboro, MD
Part-time
Onsite
Entry Level
$21/hr - $24.50/hr
1+ years expNASA Federal Credit Union is seeking a Part-time Branch Member Service Associate to provide exceptional customer service and promote their products and services. The role involves empathizing with members, processing financial transactions, and addressing member inquiries to ensure their financial security.
Credit CardsFinancial ServicesNon Profit
Responsibilities
Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services
Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security
Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications
Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, share certificates, ACH/payroll/direct deposit, dire transfers, and stop payment set up and changes
Handles complex member situations such as deceased member, guardianships, and representative payee accounts
Handles consumer loan application processing, document collection, and disbursements
Advises members regarding available insurance protection (life, disability, gap, etc.)
All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union
All MSAs may be assigned duties to support other areas in the Credit Union
All MSAs are expected to support the Call Center queues (phone and email)
Qualification
Required
High school diploma or general education degree (GED)
A minimum of one year of customer service experience with cash handling or Bank/Credit Union/financial Call Center knowledge/experience with financial products
Cash handling experience required
Bank/Credit Union experience with at least 6-months of opening Personal Accounts such as savings, checking, CDs, Money Market
Experience with Specialty Accounts such as Trusts, Power of Attorney, Custodial Accounts, Guardianship Accounts, Estate, and Foreign Accounts
Experience with sales/cross-selling
Bank/Credit Union experience with Broad and Advanced financial products such as Life and Disability Insurance, Gap Insurance
Advanced Accounts experience required such as HSA, IRA, and Business accounts, Loan Processing, counseling experience
Advanced sales/cross-selling experience
Reliable transportation
Benefits
Comprehensive healthcare
401(k)
Paid leave
Health Insurance (Choice of two nationwide PPO plans)
High Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*
Low Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+
Dental Insurance: Generous employer contribution toward premium+
Vision Insurance: Generous employer contribution toward premium+
Long-term Disability Insurance+*
Flexible Spending Medical Account (FSA)+
Flexible Spending Dependent Care Account+
Health Savings Account (HSA)+
Voluntary Supplemental Life Insurance+
Voluntary Dependent Life Insurance+
Voluntary Short-term Disability Insurance+
Voluntary Long-term Care Insurance+
401(k) with employer match up to 6% and immediate 100% vesting
Gain Sharing Bonus (eligibility rules apply)*
Life Insurance/AD&D+*
Vacation Leave (excluding Outside Loan Officers)
Sick and Safe Leave
11 Paid Holidays
Education Assistance
Employee Referral Bonus*
Credit Union Membership Eligible
Employee Assistance Program+*
Identity Theft Protection (Additional fee to add family members)+*
Pet Health Insurance
Employee Discount Program
Company
NASA Federal Credit Union
NASA Federal Credit Union deals with mortgages and equity, personal loans, credit cards, savings, financial planning and business services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Elliott
VP/CIO
Theresa Mann
Vice President/Chief Risk Officer
Recent News
2025-01-15
Company data provided by crunchbase