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Global Lending Services LLC · 5 months ago

People Supervisor - Operations

Tempe, Arizona

Full-time

Onsite

New Grad, Entry Level

Global Lending Services (GLS) is a rapidly growing company focused on providing affordable auto financing options through advanced analytics and technology. The People Supervisor - Operations role is designed to help employees grow and achieve organizational goals while ensuring optimum customer support through coaching, training, and performance feedback.

AutomotiveFinancial Services

Responsibilities

Provide quality training, guidance, performance coaching, and feedback to assigned staff and advise and recommend training opportunities

Evaluate team operating processes, analyze reports, and identify all performance-related issues to ensure appropriate actions are made to maximize work effectiveness

Establish strong working relationships with other business units

Support the development and maintenance of departmental operating procedures

Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company

Accept incoming calls and effectively resolve escalated complaints

Exercise management authority concerning staffing, performance evaluations, promotions, salary recommendations, and terminations

Qualification

DegreeInterpersonal skillsOrganizational skillsPerformance coachingWritten communicationVerbal communicationAttention to detailMotivational skillsTeam management