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CACI International Inc · 5 months ago

Service Delivery Manager – Software Asset Management (SAM)

United States

Full-time

Remote

Senior Level, Lead/Staff

$74K/yr - $155K/yr

10+ years exp

CACI International Inc is seeking a dynamic and experienced Service Delivery Manager – Software Asset Management (SAM) to lead and manage the delivery of software asset management solutions for the Department of the Air Force. The role involves overseeing service delivery, ensuring compliance, and managing a diverse team while implementing Agile methodologies and ITIL processes.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

Responsibilities

Oversee end-to-end service delivery for Software Asset Management initiatives, ensuring alignment with ITIL processes

Partner with internal stakeholders (IT, Procurement, Finance, Compliance) to ensure effective software license tracking, optimization, and compliance

Drive the implementation of SAM tools and processes, including integration with platforms like ServiceNow

Manage and lead a diverse, geographically dispersed team

Manage project timelines, budgets and resources

Actively provide status updates, escalate issues and risks as required

Ensure service levels (SLAs) and KPI’s are met or exceeded and proactively identify and address potential service disruptions

Monitor and report on license usage, audits, renewals, and compliance posture

Manage incident, problem, and change management processes related to the software service

Serve as the primary point of contact for DAF stakeholders regarding service-related issues and escalations

Develop and maintain service documentation, including runbooks, knowledge base articles, and standard operating procedures (SOPs)

Monitor service performance and identify opportunities for improvement

Collaborate with infrastructure, security, and development teams to ensure a stable and secure service environment

Act as Scrum Master for one or more Agile teams supporting the SAM initiative

Facilitate Agile ceremonies including stand-ups, sprint planning, retrospectives, and reviews to ensure they are effective and time-boxed

Coach team members on Agile practices, fostering a culture of continuous improvement

Work with the Product Owner to refine the product backlog and prioritize features

Identify and remove impediments to team progress and help resolve conflicts

Track and report on team velocity and sprint progress

Facilitate communication and collaboration between the development team, Product Owner, and stakeholders

Track team metrics and ensure transparent communication with stakeholders

Ensure the team adheres to established coding standards and best practices

Qualification

Software Asset ManagementServiceNowITIL certificationScrumcertificationVendor managementAgile methodologiesStakeholder managementCommunication skillsOrganizational skillsProblem-solving

Required

10+ Years of relevant experience (Bachelor's Degree in applicable field may be substituted for 5 years of experience)

5+ years of experience in IT service delivery or IT operations

Strong knowledge of Software Asset Management principles and lifecycle processes

Experience working with ServiceNow, Flexera, Snow, or other SAM tools

Excellent stakeholder management, communication, and organizational skills

Experience in vendor and contract management

Ability to obtain/maintain secret clearance

Preferred

Scrum Master certification (CSM, PSM I or higher)

ITIL v3/v4 Foundation certification

Experience with government contracting

Familiarity with software licensing models for major vendors (Microsoft, Adobe, Oracle, etc.)

Experience implementing or enhancing SAM programs from the ground up

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

Glassdoor4.0

At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees