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HomeServices of America · 2 days ago

Regional Director, Northern Virginia

Reston, VA

Full-time

Onsite

Lead/Staff

HomeServices of America is seeking a Regional Director for Northern Virginia to oversee the management of rental properties and support staff. The role involves managing a property management team, developing staff, ensuring customer satisfaction, and overseeing regional operations and marketing efforts.

FinanceReal EstateReal Estate Brokerage

Diversity & Inclusion

Responsibilities

Manages Regional Property Management Team

Recruits, interviews, hires and evaluates all regional staff according to Human Resources policies and procedures

Coaches, develops and trains property management staff. Responsible for the personal and team growth of key performance indicators (KPI’s)

Develops team members around the areas of impact, motivation, performance, accountability coaching and teamwork

Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks

Answers team member questions, helps with team member problems and oversees team member work for quality and guideline compliance

Develops strategies to promote team member adherence to company regulations and performance goals

Conducts team meetings to update members on best practices and continuing expectations

Generates and shares comprehensive and detailed reports

Conducts regular team meetings for company updates, process and procedure review, training and team building

Participates in leadership meetings and serves as a resource to field and operations teams to enhance operational efficiency

Manages regional operations

Oversees daily field operations

Maintains responsibility for portfolio of properties in assigned region

Ensures the team provides an outstanding customer experience

Follows up on open issues

Communicates effectively and timely with property owners, residents and vendors

Manages and executes successful rental cycles

Cultivates partnerships with local Long & Foster Sales offices and other partners by marketing and maintaining property management services. Communicates with agents concerning rental listings and applications in process

Maintains property files on software program, approves or disapproves all applicants on management properties after obtaining credit reports and thorough application screening which may include owner consultation

Coordinates/reviews necessary property surveys to include renewals and maintenance oversight

Prepares all management leases. Assures that certified funds and security deposit have been collected. Monitors unpaid rents and assures delinquency notices (copies to owners), are personally served or mailed. Initiates legal actions in a timely manner as needed

Communicates and advises owner in a timely manner of actions and or funds needed to maintain property

Communicates with owners regarding vacancies, leasing activity, applications, new tenants, lease renewals and property legal matters such as HOA, condo or formal complaints in

Stays informed on maintenance, inspections, account and other items that involve property

Provides quality customer service, including interacting with customers, answering customer inquiries and effectively handling customer complaints

Monitors regional financial reports on a regular basis

Cultivates and maintains partnerships with local Long & Foster Sales offices and other partners by marketing property management services to agents and managers

Visit sales office regularly to develop working relationship with sales manager and sales agents

Attend sales office meetings and networking events

Maintains current knowledge of local real estate and property management laws, trends and market

Performs other related duties as assigned

Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management

Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism

Establish and maintain positive and productive work relationships with all staff, customers and business partners

Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development

Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all

Qualification

Property Management ExperienceReal Estate LicenseLeadership SkillsCommunication SkillsAccounting KnowledgeTeam DevelopmentCustomer Service

Required

Bachelor's degree preferred or equivalent combination of training and experience, with experience in a real estate and or management related field (preferably in residential or commercial property management)

Previous resident property management experience

Effectively lead and manage employees and contractors

Must be a licensed to practice real estate in the jurisdictions where properties are located

Excellent verbal and written communications skills

Ability to work independently and maintain flexible schedule

Knowledge of accounting/bookkeeping fundamentals helpful

Ability to work in a high-performance environment

Strong communication and interpersonal skills

Must be able to lift up to 25 lbs. and load and unload materials on to and off of vehicle

Daily travel in personal vehicle