Salesforce System Administrator jobs in United States
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Packsize · 2 days ago

Salesforce System Administrator

positionSalt Lake City, UT
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Packsize is redefining the way businesses and their customers use and experience packaging around the world. They are seeking a detail-oriented and customer-focused Salesforce.com Administrator to provide end user support and manage the day-to-day administration of their Salesforce environment.

Packaging & Containers
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Serve as the primary support for Salesforce across the entire organization via Service desk Channels
Triage and prioritize incoming Salesforce support issues, ensuring timely responses
Document clear steps to replicate problems and provide detailed descriptions as needed for escalation to higher-level support or development teams
Partner with the Information Systems team on projects involving Salesforce, including configuration changes, integrations, and system upgrades
Support user adoption and training efforts, helping end users understand new features and system enhancements
Maintain accurate records of all support interactions and resolutions in the ticketing system
Collaborate with other Salesforce administrators and developers to facilitate issue resolution
Identify recurring issues and contribute to the development of user-facing documentation and FAQs
User management - including creation, deactivation, and permission changes
Participate in routine audits and data quality checks as needed

Qualification

Salesforce Administrator certificationSalesforce APEX1+ years Salesforce experienceTicketing/service desk systemsSQL/SOQL familiarityOrganizational skillsProject management skillsDocumentation skillsCommunication skills

Required

Bachelor's degree in Computer Science, Information Systems, or a related technical field
1+ years of hands-on experience as a Salesforce Administrator
Strong organizational and project management skills
Understanding of business applications and middleware services, with experience in systems analysis and design
Forward-thinking with the ability to recommend process improvements and contribute to the strategic direction of Salesforce usage
Excellent written and verbal communication skills

Preferred

Salesforce Administrator certification (ADM 201) preferred
Knowledge of Salesforce APEX is a plus
Experience working with ticketing/service desk systems (e.g., Freshdesk, ServiceNow, Zendesk)
Familiarity with SQL, SOQL, or other query languages
Familiarity with Salesforce reporting and dashboards
Previous experience in a service desk or helpdesk environment
Experience in documenting processes and creating user guides

Company

Packsize

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Packsize International is the award-winning supply chain and sustainable packaging industry leader in North America, Europe, and Asia-Pacific.
dateFounded in 2001
location
Salt Lake City, UT, US
people-size501-1000 employees
web-link
https://www.packsize.com/

H1B Sponsorship

Packsize has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (2)
2022 (1)
2020 (2)

Funding

Current Stage
Late Stage

Leadership Team

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Molly Muir
VP - Chief of Staff to Chief Executive Officer
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Rod Gallaway
Chief Executive Officer
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Company data provided by crunchbase