AI Account Strategist jobs in United States
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Nectar Social · 5 months ago

AI Account Strategist

positionPalo Alto
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

Nectar Social is building an AI-native platform for brand engagement, helping brands transition to real-time, AI-driven workflows. They are seeking an AI Account Strategist to lead the implementation and long-term success for brand partners by integrating AI across various workflows and ensuring sustained value from their platform.

Artificial Intelligence (AI)E-CommerceMarketing AutomationRetailSoftware

Responsibilities

Lead the full customer journey: onboarding, education, account strategy, workflow implementation, health monitoring, and renewals
Partner with marketing, brand, and social teams to translate goals into scalable, intelligent AI workflows
Help customers deploy AI agents for engagement, listening, creator tracking, and analytics
Monitor usage trends, surface insights, and ensure long-term health and retention
Capture and relay structured product feedback to design and engineering
Build internal onboarding tools, case studies, and best practices to scale customer adoption

Qualification

Customer successAI integrationSocial media marketingSaaS onboardingAI tools familiarityCommunicatorNatural curiosityPerformance initiative

Required

3+ years in customer success, partnerships, or brand-side digital leadership roles, especially at high-growth startups or AI-enabled companies
Deep understanding of social media and creator marketing dynamics—either from agency, brand, or SaaS-side experience
Natural curiosity about AI and automation—you experiment with new tools and workflows and help others do the same
Strong written and verbal communicator who thrives in a fast-paced, high-context environment
Proven track record of performance and initiative; multiple promotions or cross-functional project ownership

Preferred

MBA preferred, and Ivy League or equivalent academic background is a plus
Experience onboarding SaaS or AI tools into brand organizations
Familiarity with tools like OpenAI, Zapier, Notion, Slack, Linear, or internal workflow builders
Exposure to customer training, onboarding documentation, or success enablement
Background supporting DTC, beauty, or wellness brands

Benefits

Health, vision, and dental benefits + 401(k) match

Company

Nectar Social

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Nectar Social is an agentic community management and social listening platform for the world's leading businesses.
dateFounded in 2023
location
Seattle, Washington, USA
people-size11-50 employees
web-link
https://getnectar.ai

Funding

Current Stage
Early Stage
Total Funding
$1.8M
Key Investors
Flying Fish Partners
2023-10-26Pre Seed· $1.8M

Leadership Team

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Farah U.
CTO, Co-Founder
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