Westlake Financial · 5 months ago
Collections Supervisor
Las Vegas, NV
Full-time
Onsite
Entry, Mid Level
2+ years expWestlake Financial is a privately held finance company specializing in prime to sub-prime automotive financing. The Collections Supervisor will assist the Management Team in overseeing the Servicing Department, ensuring proper coverage for call volume, training staff, and resolving escalated issues.
Financial Services
Responsibilities
Reviews delinquent account records to determine which customers must be contacted for collection of overdue accounts
Organizes collection work load according to degree and amount of delinquency and assigns accounts to workers for collection
Monitors staff and recommends telephone techniques used by Collector
Verifies accuracy of accounts
Authorizes or refers accounts for repossession and legal actions against debtors
Assists subordinates with collection activities in difficult cases
Supervises and coordinates activities of clerical workers in related activities
Determines work procedures, prepares work schedules, and expedites workflow
Issues written and oral instructions
Examines work for exactness, neatness, and conformance to policies and procedures
Studies and standardizes procedures to improve efficiency of subordinates
Maintains harmony among workers and resolves grievances
Prepares composite reports from individual reports of subordinates
Adjusts errors and complaints
Maintain continuous coaching and development of staff
Maintain weekly and monthly account audits and call scoring
Maintain accurate and current attendance and coaching logs
Complete weekly, monthly and annual reviews of staff
Must be able to work a flexible schedule including weekends, evenings and extended hours
Light travel will be required
Maintain confidentiality with personnel and management issues
Coach agents as needed or directed
Directly supervises 8-14 employees in the Servicing Department
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Qualification
Required
High School Diploma; required
Minimum 2 years in a supervisor or manager role with a team of 5 or more direct reports
Ability to interpret and explain policies and procedures to others
Exercise sound judgment when making decisions
Excellent organization and prioritization skills
Use proper grammar and email etiquette including accurate spelling and correct vocabulary
Diffuse hostile callers
Develop and deliver training
Ability to work under time constraints and daily deadlines
Good interpersonal skills and team work awareness
Must be able to maintain an 8 hour shift; Flexible schedule required; must be willing to work overtime, weekends and evening shifts
Light travel will be required
Preferred
College Degree; preferred
Bi-lingual (Spanish) a plus
Company
Westlake Financial
People. Purpose. Passion. These are the hallmarks of Westlake Financial Services, and have been since our inception in 1988.
1001-5000 employees
H1B Sponsorship
Westlake Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (11)
2022 (9)
2021 (9)
2020 (8)
Funding
Current Stage
Late StageRecent News
GlobalFinTechSeries
2025-10-06
2025-07-07
Company data provided by crunchbase