Visionix USA (formerly Luneau Technology USA & Optovue Inc.) · 5 months ago
Manager of Operations and Depot Repair Services
Lombard, IL
Full-time
Onsite
Mid, Senior Level
5+ years expVisionix USA is a global leader in diagnostic imaging and ophthalmic technologies, developing high-performance solutions for healthcare professionals. The Manager of Operations and Depot Repair Services will oversee company operations, ensuring efficient inventory control, quality assurance, and continuous improvement in depot repair services for optical medical devices in a regulated environment.
EyewearManufacturingMedical DeviceWholesale
Responsibilities
Direct procurement, inventory control, warehouse, logistics, facilities management, and depot repair functions
Establish processes and KPIs for inventory and fulfillment, ensuring alignment with Sales, Finance, and Leadership objectives
Oversee international and domestic shipping, ensuring accurate regulatory documentation and scheduling
Manage facilities functions including site repairs, preventive maintenance, and workplace safety compliance
Lead capacity planning and budgeting for all operational departments
Supervise instrument repair technicians, ensuring adherence to quality and safety standards
Develop and maintain clear repair procedures, quality instructions, and test processes
Troubleshoot and resolve repair problems quickly, escalating to R&D or Quality as required
Coordinate availability of quality parts and materials with Operations for repair and manufacturing needs
Implement efficient workflows to increase productivity, reduce inventory, and improve repair turnaround times
Provide Quality Control (QC) oversight of incoming inspections and repaired products, enhancing QC efficiency
Build, develop, and retain a high-performing leadership and technician team across all functional areas
Cross-train staff for redundancy and continuous coverage
Provide ongoing training, performance evaluations, and career development
Promote a culture of continuous improvement and operational excellence
Generate inventory reports, cycle counts, repair metrics, and forecast analyses for leadership
Identify process improvement opportunities to enhance quality, reduce costs, and streamline operations
Maintain records required for FDA, ISO 9001/13485, and internal audits
Qualification
Required
Bachelor's degree in Supply Chain, Engineering, or related field
Minimum 5 years in operations management (warehouse, logistics, inventory) in a regulated environment
Technical knowledge of electro-mechanical/electro-optical systems; medical device experience preferred
Strong understanding of cGMPs, FDA, and ISO regulations
ERP and service systems knowledge (SAP, FSM, Salesforce preferred)
Exceptional leadership, communication, and relationship-building skills
Budgeting and capacity planning experience
Ability to lift up to 50 pounds and perform light facilities work
Position requires on-site presence in Lombard, IL
Must be able to complete physical requirements of warehouse and depot repair environments
This role involves hands-on work in warehouse and repair areas
Enjoys collaborating across departments and adapting to evolving priorities
Preferred
Experience leading depot repair or RMA service operations is a strong plus
Benefits
Competitive salary and full benefits package
401(k) Retirement Plan
Medical, dental, vision, life, and disability insurance
Paid Time Off (PTO)
Company
Visionix USA (formerly Luneau Technology USA & Optovue Inc.)
Visionix is the global manufacturer and exclusive sales, service and training provider for Optovue OCT, Visionix screening and refraction systems, as well as Briot and Weco lens finishing equipment in North America.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Peter Wyles
Chief Executive Officer - Region Americas
Company data provided by crunchbase