Spacelabs Healthcare · 7 hours ago
Field Services Engineer 2
United States
Full-time
Onsite
Mid Level
3+ years expSpacelabs Healthcare is dedicated to improving treatment and helping providers deliver exceptional care to patients worldwide. The Field Service Engineer II is responsible for ensuring quality service of Spacelabs products and customer satisfaction within an assigned territory, which includes a significant amount of travel. This role requires excellent technical skills, the ability to manage time independently, and effective communication with customers and company personnel.
Health CareInformation Technology
Responsibilities
Achieve annual revenue goal by promoting sales of service contracts, billable services, and Spacelab’s products and offerings
Support Regional Service Manager and region in achieving assigned Operating profit goals
Install approved equipment upgrades and modifications as required in accordance with technical documents and publications
Install and relocate Spacelabs products in accordance with policies, procedures, and approved technical documents and publications
Assist in OJT training of all regional new hires before and after new hire training
Responsible for mentoring new FSEs as required
Responsible for seeking out new training to keep up with technology as it changes
Perform all assigned PMs, PAs, and remedial maintenance and provide necessary records to hospitals and Regional Service Manager (RSM)
Respond to all assigned customer service calls and apply corporate policy guidelines
Submit accurate and complete reports promptly regarding expenses, timecards, and service reports
Prepare service Contract Quotes in coordination with RSM and Contract Administration
Support sales efforts by assisting with equipment demonstrations and clinical evaluations
Assist sales with pre-sale configurations and consultation as required
Control and maintain assigned Spacelabs assets in accordance with policies and directions
Act as liaison with technical support for product introduction, evaluation, and major troubleshooting assignments
Successfully complete all Spacelabs Product training
Uphold the Company’s core values of Integrity, Innovation, Accountability, and Teamwork
Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct
It is the responsibility of every Spacelabs Healthcare employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid the recurrence of the problem
Duties may be modified or assigned at any time to meet the needs of the business
Qualification
Required
Associate of Science Degree in electronics or a related technical discipline; or equivalent technical training from an accredited program in biomedical, electronic, or computer technology; or equivalent military training and experience
A minimum of 3 years of experience as an FSE or equivalent field service experience
3+ years of experience working on complex capital medical devices
Ability to climb and stand on ladders for extended periods
Ability to lift up to 50lbs
Work various shifts as deemed necessary for successful installation and training, including on-call rotation
Proficient computer skills including Networking, Microsoft Windows, XP operating systems. Customer Relationship Management (for example SAP R/3, Microsoft Dynamics CRM, Oracle), MS Office products (Word, Excel, Visio, and PowerPoint)
Must become fully competent in the application and operation of all products in all care areas
OTHER WORK REQUIREMENTS: Successful completion of Spacelabs training required (including training done at Company location) or have previously passed Spacelabs FSE training
Must become fully competent in the application and operation of all assigned products and systems
Work various shifts as deemed necessary for successful installation and training. Required to register with a vendor credentialing service. As part of this process, you may be required to submit personal information to a credentialing service company, to provide proof of vaccinations or related medical information, and to comply with other requirements needed to be able to work at a customer site
May be required to complete US federal background check and requirements for access to US government facilities and/or government IT networks
This position requires the ability to possess a valid driver's license and maintain a safe and responsible driving record. Includes possible air travel and must be able to acquire all necessary travel documents
This position will be assigned to a specific region but will be used as a floater position, meaning that this person may need to travel (vehicle/airplane) to assist with business needs
Participation in an on-call rotation and periodic mandatory overtime may be required
Company
Spacelabs Healthcare
Spacelabs Healthcare To inspire the world to bring the best care experience to patients and families.
1001-5000 employees
H1B Sponsorship
Spacelabs Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (11)
2023 (5)
2022 (6)
2021 (7)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$4M2023-10-30Grant· $4M
2004-03-22Acquired
Leadership Team
Thomas Faris
VP Global Quality and Regulatory Affairs
Recent News
EIN Presswire
2025-06-26
Company data provided by crunchbase