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Akima · 1 month ago

IT Analyst III (Active Secret Clearance)

Aberdeen Proving Ground, MD

Full-time

Onsite

Entry, Mid Level

$60K/yr - $65K/yr

2+ years exp

Akima is a global services contractor that supports the Army Test and Evaluation Command at Aberdeen Proving Ground in Maryland. They are seeking an IT Analyst III who will be responsible for resolving IT customer inquiries, providing technical assistance, and ensuring cybersecurity policies are followed in delivering support services.

ConstructionConsultingCyber SecurityInformation TechnologyLogisticsManagement ConsultingSupply Chain ManagementTechnical Support

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Resolve customer questions and problem concerning Information Technology (IT)

Provide technical assistance to customers to minimize disruptions of computer operations

Research, evaluate, implement fixes, and provide feedback on one-time and problematic trends/patterns with customer support requirements

Ensure rigorous application of cybersecurity policies, principles, and practices in the delivery of customer support services

Coordinate, and assist in the installation, configuration, utilization and operation of IT equipment

Assist in the review of functional user justifications and requirements for new or additional IT capabilities in either hardware or software solutions

Assist in developing, maintaining and updating IT documents for use by help desk personnel to expedite problem resolution

Provide Wireless Device support to include to device setup, user training, troubleshooting, and software repairs of Apple and Android devices

Qualification

DoD 8570 IAT certificationIT hardware deploymentTroubleshooting network issuesRemote desktop supportCustomer service skillsSystem vulnerability mitigationTest & Evaluation supportTeamworkCommunication skills

Required

Active DOD Secret security clearance

Active DoD 8570 IAT Level I or IAT Level II certification

Relevant education/experience requirements: 1+ years with Masters, 2+ years with Bachelors, 3+ years with Associates, 5+ years with no degree

Experience in deploying IT hardware such as desktop computers, laptops, tablets, monitors and printers

Experience configuring IT hardware to resolve problems and installing/configuring operating system images and specialty software on customer devices

Experience in generating reports using Trouble Ticket automated software. (e.g., BMC Track-IT)

Performing backup and restore of software and data on client compute devices

Troubleshooting and resolving client network and wireless issues

Experience testing, analysis and repair of computer system hardware and software malfunctions

Experience deploying interoperable and integrated standard office automation desktop software

Experience installing, configuring, troubleshooting, relocating, and repairing desktops, peripheral devices and printers

Experience resolving desktop problems via Remote Control (Dameware or similar); add/delete accounts and reset passwords as needed

Experience identifying network problems impacting users and work with appropriate Tier II or III administrators

Experience troubleshooting WIFI and GFE provided broadband devices and VPN connectivity

Experience configuring, diagnosing, reimaging, reloading, using, troubleshooting and repairing all AGM MS Windows based laptops and desktops, instant messaging applications, and DoD approved WI-FI and wireless services

Experience using remote tools to connect to remote desktops applications include MCM