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County of San Mateo · 1 week ago

Electronic Health Record Analyst II- Resolute Professional Billing

San Mateo County, CA

Full-time

Onsite

Mid Level

$130K/yr - $162K/yr

3+ years exp

County of San Mateo is seeking a well-qualified individual for the position of Electronic Health Record Analyst II- Resolute Professional Billing. This role will support Epic Resolute Professional Billing and requires current Epic certification, focusing on implementation, optimization, and user support.

AssociationGovernmentHealth CareNon Profit

Responsibilities

Lead or participate in all phases of the Epic Professional Billing implementation lifecycle, including requirements gathering, design, build, testing, training, and go-live support

Collaborate with cross-functional teams to ensure alignment of system configurations with organizational goals and objectives

Configure and customize Epic Professional Billing application to meet specific business requirements while adhering to best practices and industry standards

Utilize appropriate Epic tools for efficiency including but not limited to Sherlock, Orion, and Nova

Proactively identify opportunities to optimize workflows, enhance system functionality, and improve revenue cycle performance

Conduct regular system audits to ensure data integrity, compliance with regulatory requirements, and adherence to organizational policies

Manage and adhere to Service Level Agreements (SLAs) for system availability, incident response, and resolution times

Troubleshoot and resolve complex technical issues related to Epic Professional Billing application, working closely with technical teams as needed

Monitor system performance and resource utilization, implementing adjustments as necessary to maintain optimal performance

Coordinate and participate in regular system maintenance activities, including updates, patches, and upgrades, to ensure system stability and security

Collaborate with vendors, consultants, and internal stakeholders to evaluate new features, functionalities, and upgrades, assessing potential impact and benefits for the organization

Provide expert-level support to end-users, addressing inquiries, troubleshooting issues, and delivering solutions in a timely manner

Develop and deliver comprehensive training materials and sessions to educate end-users on system capabilities, best practices, and workflow efficiencies

Serve as a subject matter expert and primary point of contact for all Epic Professional Billing-related inquiries and escalations

Maintain accurate documentation of system configurations, processes, and workflows, ensuring alignment with organizational standards and regulatory requirements

Generate and analyze reports to monitor system performance, identify trends, and measure key performance indicators related to revenue cycle management

Qualification

Epic certificationEpic Professional BillingRevenue cycle managementSystem configurationHealthcare IT experienceAnalytical skillsCustomer service skillsProblem-solving skillsCommunication skillsInterpersonal skills

Required

Current Epic certification in Resolute Professional Billing

Minimum of 3 years of experience implementing, optimizing, and/or supporting Epic Professional Billing application in a healthcare environment

Strong understanding of revenue cycle management processes, including charge capture, claims processing, and reimbursement methodologies

Proficiency in Epic system configuration, customization, and integration techniques

Excellent analytical, problem-solving, and decision-making skills

Exceptional communication, interpersonal, and customer service skills

Ability to manage multiple priorities in a fast-paced environment and work effectively both independently and as part of a team

Two years of information technology support experience in a healthcare operation setting, including at least six months of Epic user support experience

Epic Certification in Resolute Professional Billing or Resolute Hospital Billing module

Maintain Epic training credentials through Epic's Continuing Epic Education (CEE) program with additional training that must be completed to maintain certifications, proficiencies, and badges