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Vergent LMS · 5 months ago

Software Support Analyst

Ridgeland, MS

Full-time

Onsite

Entry Level

2+ years exp

Vergent LMS is a fast-growing company that provides a market-leading SaaS lending platform. The Application Support Analyst will be responsible for troubleshooting and testing client support requests, providing real-time analysis and problem-solving solutions, and maintaining knowledge of the software's features and external connections.

Financial ServicesInformation TechnologySoftware

Work & Life Balance

H1B Sponsor Likely

Responsibilities

Take ownership of incoming issues/requests from customers with a sense of urgency

Must be capable of troubleshooting the cause of a reported problem by walking through the client's steps leading up to the problem, reproducing the reported problem within Vergent's software test environment, and finally, documenting (in detail) the steps taken, including the course of action taken to resolve the problem

Must possess strong communication and critical thinking skills and be able to ask the correct questions necessary for testing a reported problem and providing a potential solution

Must be willing and able to stay abreast of new company software and updates

Qualification

TroubleshootingProduct KnowledgeProblem SolvingAdobe AcrobatMulti-taskingCommunication SkillsCritical ThinkingTime ManagementCustomer FocusActive Listening

Required

Take ownership of incoming issues/requests from customers with a sense of urgency

Must possess strong communication and critical thinking skills and be able to ask the correct questions necessary for testing a reported problem and providing a potential solution

Must be willing and able to stay abreast of new company software and updates

Ability to take initiative related to the software and its updates

Document configuration and editing experience

Proficiency in Adobe Acrobat

Strong time management skills

Intensive customer Focus

Problem Solving and Analysis

Product Knowledge

Quality Focus

Collaborative team building

Active Listening

Multi-tasking

Must be punctual and able to work the established hours

2 or more years of experience as a software support analyst

Preferred

Dedicated: Devoted to a task or purpose with loyalty or integrity

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Team Player: Works well as a member of a group

Goal Completion: Inspired to perform well by the completion of tasks

Self-Starter: Inspired to perform without outside help

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Benefits

Employee Recognition Program

Flexible Schedules

Casual Dress Code

Health Insurance

Dental/Vision

Parental Leave

401K & 401K Matching

Long-Term Disability (100% covered)

Life Insurance (100% covered)

Supplemental Insurance

Coffee and Snacks Provided

Company

Vergent LMS

Vergent provides the most comprehensive and scalable lending management solution on the market.

Founded in 2006

Plano, Texas, USA

51-200 employees

https://www.vergentlms.com/

H1B Sponsorship

Vergent LMS has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2023 (1)

2021 (2)